Jira Service Management reposted this
I'm really excited to see the recent updates Atlassian is rolling out for Jira Service Management! With major improvements coming every month, the possibilities are endless. Check out these three new features that you need to know about: 📦 Products and Entitlements: Streamline the help experience by tracking customer entitlements and providing personalised, tailored support information - https://bit.ly/3W6lIpI 🧠 AI-powered request type and field suggestions: Start building new service desks with confidence, using Atlassian Intelligence's smart recommendations tailored to your work needs - https://bit.ly/3vOxIBI 🛠️ EAP for multiple help centers in JSM: Create additional portals with custom branding, announcements, topics, and URL slugs - https://bit.ly/3UlwhE1 Which new feature are you most looking forward to? Let me know in the comments! #AtlassianCreator #AtlassianTopTips #JiraServiceManagement
Atlassian
4mo
There is always a way to improve! 🚀
I want to leave my feedback on the Jira Service Management product. It's a good product, but its client interface does not match the realities of 2024. Users have had mobile phones with resolutions greater than those of monitors for a long time now, and most monitors are widescreen. However, no matter how large your monitor is, if you open the client interface, the working area where the actual communication happens occupies a narrow strip in the middle of the monitor, and the space on the left is simply wasted and not utilized. So, if you intend to use any tables, they are likely not to fit into the working area, and users will have to scroll. Not the user experience one would hope for. There is a request JSDCLOUD-4037 that was created to address this issue back in 2016. 2910 days have passed since then, but nothing has improved since that time. The problem is simply ignored, and it is disappointing.
Tech problem solver, thinker and technical translator - hean.tech
4moI particularly like the AI-powered setup. Jira can be intimidating to setup (even for experienced users), so having a tool help suggest best practices, or useful settings, is a big plus. I can see it easily helping reduce friction and making Jira easier for more folks to use.