From the course: Working with Difficult People
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Tips for confronting difficult behavior
From the course: Working with Difficult People
Tips for confronting difficult behavior
All right. So you're ready to confront the difficult behavior you've been experiencing. To set yourself up for the best possible chance of success, remember these tips. Firstly, ask yourself, are you the right person to address the problem? Consider involving someone with closer ties, authority, or HR expertise. Second, make sure you're in the right mindset. If you're too emotionally activated, you risk an unproductive confrontation. Approaching difficult conversations from an attacking or critical stance rarely goes well. Think about it. When someone puts you on the defensive, are you in the right mindset to take in feedback? More often than not, it'll just make you dig your heels in deeper. Take time to calm down so you can have a solution-focused dialogue. Next, get their opt-in for the conversation. Offer some times to meet and make it clear that you want to discuss a healthier working relationship. Forcing the issue without their readiness is not going to go well. Once you do…
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