Del curso: UX Foundations: Interaction Design
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Empathy
- [Instructor] Empathy is the ability to understand and share the feelings of another person. We must understand how people feel just as we must understand what they need, what they expect, and how they behave. When we are able to see from another person's perspective, to put ourselves in their shoes, we're better able to design products that meet their needs in meaningful and enjoyable ways. We cannot assume that people will use a product and do things the same way we as designers and developers would. We are very close to the product. We understand the complexity of the system model. We have access to details and processes that other people never see or hear. We know the business requirements and goals, and we're deeply familiar with our own experiences with existing and similar products. It is easy to fall into the trap of designing for ourselves, but having empathy for the people who need and use the products helps…
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Sensation6 min 36 s
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Perception2 min 31 s
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Gestalt principles3 min 7 s
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Affordances5 min 4 s
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Motivation6 min 33 s
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Attention and memory7 min 43 s
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Reasoning and logic5 min 11 s
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Mental models3 min 57 s
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Cognitive load5 min 19 s
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Theories of emotion2 min 59 s
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Designing for delight4 min 16 s
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Empathy1 min 42 s
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Learning behaviors2 min 19 s
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Classical conditioning2 min 10 s
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Operant conditioning5 min 28 s
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Social learning theory3 min 21 s
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Using learned behavior2 min 46 s
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