From the course: UX for AI: Design Practices for AI Developers

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Dimension 4: Practices for emotion

Dimension 4: Practices for emotion - Microsoft Copilot Tutorial

From the course: UX for AI: Design Practices for AI Developers

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Dimension 4: Practices for emotion

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- So by now you're comfortable with the iron triangle, speed, cost, quality. These are three important things. But when it comes to AI, we have to add a fourth point to make it a tetrahedron. And that is emotion. Designers know how to manage the people's emotions, their users, their customers. It's not something that a developer really has to think about a lot. But an enlightened developer, especially in this AI era has to. Remember that we're in the era of what Herbert Simon, AI pioneer calls AI that is powered by scissors. One blade is the cognition blade, the foundation model. The other blade is context, prompts, et cetera. The two together produce this incredible copilot world. But don't forget what your parents told you. Don't rub with scissors. Kind of dangerous. Now, psychologist Paul Ekman in 1976 described six types of emotions. Fear, surprise, sadness, enjoyment, disgust, anger. You think…

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