From the course: Quality Standards in Customer Service
Quality matters in customer service
From the course: Quality Standards in Customer Service
Quality matters in customer service
- When you focus on quality, you begin to see the positive impact on customer loyalty, revenue, and employee engagement, to name a few. But how do you define, measure, and improve quality in environments characterized by constant change and so many variables? My name is Brad Cleveland. Through different seasons, I've worked at every level of an organization, from entry-level guy to the team leader and manager, to president and CEO. I've observed just how important quality standards are to success. So join me on LinkedIn Learning. We'll go over quality standards, and equip you and your team to perform at your very best.
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