From the course: Quality Standards in Customer Service
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Applying quality standards
From the course: Quality Standards in Customer Service
Applying quality standards
- As we reach the end of our time together here, I want to thank you for your focus on quality standards. The impact that better quality has on customer loyalty and employee engagement and business results can be a real game-changer for your organization. Let me make a few suggestions on next steps. First, identify who should be involved in developing quality standards. If you're a small organization, it might just be you with input from others on your team. If you're part of a large organization, there may be a quality management team already at work. See where quality standards best fit into these efforts so that you can move them along quickly and effectively. Second, it might be helpful to revisit specific topics as you develop your standards. Go back through the videos as needed. You may want to check out a few related courses, including customer service leadership, customer advocacy, and managing customer feedback, and you'll find them right here on LinkedIn Learning. If you…
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