From the course: Making the Move from Individual Contributor to Manager

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Stop on a dime

Stop on a dime

From the course: Making the Move from Individual Contributor to Manager

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Stop on a dime

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- In their book, "First, Break All the Rules." Marcus Buckingham and Curt Cofffman suggest that managers develop verbal routines for employee conversations. They tell us these general rules of thumb, create consistency and consistent communication fosters a feeling of security. Well, this is particularly good advice for new managers. By definition of a lot of what's happening to you is well new. You might not know how to respond to some situations and can easily find yourself at a loss for words. That's where mental scripts can come in handy. With some preparation, you help your brain create shortcuts to reduce the mental work in a situation. You'll come across as thoughtful and consistent, and employees typically respond better to this kind of feedback. So, let's look at an example of a mental script that you might use when an employee's behavior is not up to your standards. When you see an employee in need of correction, remind yourself to stop on a dime. Use the letters in dime…

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