From the course: Leading with Fearless Mindfulness
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Delegating: Letting go and trusting
From the course: Leading with Fearless Mindfulness
Delegating: Letting go and trusting
- How do we create that stamina? And for me, it's just taking those moments and looking at my crew, witnessing them on deck. You know, how is the interior staff doing? How is my deck team? How's my engineer? When I'm having a backed up toilet system that doesn't work for six hours and I have 12 crew and 12 guests? Meanwhile, 24 toilets that are being flushed and sinks, and the black water and the gray water and that's the tanks. The stress that my engineer is feeling and the laws that we're required to operate in we can't dump raw sewage in the ocean or the Mediterranean. So it's being there, in that engine room with my engineer, on the phone for him, trying to problem solve. It's constant problem solving. And basically, if you find yourself in a problem, find solutions. And sometimes the solution is there's no solution, and you let it go, and you move on to the next thing until there is a solution. And for…
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Essentials in an employee: The right attitude2m 10s
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Teachable moments: Fired and rehired three times!2m 8s
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Teachable moments: Customer service matters1m 36s
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Teachable moments: Willingness and attitude2m 31s
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Delegating: Letting go and trusting3m 50s
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Winning mindset: Bring in the fun factor1m 20s
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Tip sheet: Keep a Winning Mindset! (Downloadable PDF)1m 4s
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