From the course: Leading Productive Meetings
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Giving and taking feedback in a meeting
From the course: Leading Productive Meetings
Giving and taking feedback in a meeting
- During most meetings, there will be moments when someone offers an alternative viewpoint or feedback. When that happens, you can make these experiences positive and productive by following a few suggestions. First, focus your comments on actions and results. All too often, it's easy to assume the motives behind what someone says or get caught up in personality differences. For a group meeting, it's important to leave personalities, assumptions, and emotions out of the equation. Focus on the action, steps a person is taking, and the results they're getting from those actions. In other words, we're mostly interested in the process. This reduces the likelihood of emotion getting mixed in to the feedback. Second, it's occasionally helpful to use softening words. This means phrasing things in a way that leave room for the possibility that you might be wrong because you might be. I call this the Ben Franklin principle. In…
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