From the course: Leadership Stories: 5-Minute Lessons in Leading People
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Written rules versus unwritten norms
From the course: Leadership Stories: 5-Minute Lessons in Leading People
Written rules versus unwritten norms
- Every company has two different sets of rules: the official rules written in the policy manual and the unspoken rules that everyone actually follows. A classic example is working hours. Company guidelines might say that quitting time is five o'clock, but if everyone else works till six and looks at you funny when you leave at five, you'll pretty quickly start working till six. Now, a more modern example involves flexible work arrangements or FWA. Now, those are the things like reduced working hours or working from home or job sharing. And anyone who's worked in a corporate setting knows there's a big difference between a company that has an FWA policy and one with a culture that actually allows employees to use those arrangements and feel good about it. Now, most companies today have an FWA policy, but at some of those companies, the unwritten rules, the underlying culture that actually guides employee behavior, keep people from taking advantage of those policies. Now, sometimes…
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Communicating values through creativity2m 2s
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Written rules versus unwritten norms3m 27s
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Avoid assuming3m 20s
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The cost of not understanding culture2m 38s
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Enforcing policies through stories4m 20s
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Modeling behaviors4m 30s
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Considering unintended consequences3m 13s
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Value diversity and inclusion2m 50s
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Find skeptics turned supporters3m 4s
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Setting expectations2m 47s
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Recognizing good stories3m 30s
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Provide stellar customer service4m 44s
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