From the course: Leadership Stories: 5-Minute Lessons in Leading People
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Setting expectations
From the course: Leadership Stories: 5-Minute Lessons in Leading People
Setting expectations
- There's an old West African folk tale that tells of a wise old man who spent his days just outside his village sitting under a shady tree where he would think. Well, one day a traveler came up to him and said, old man, I've traveled far. I've seen many things and met many people. Can you tell me, if I go into this village, what kind of people will I meet there? Well, the wise man replied, well, yes, I'd be happy to tell you, but first tell me, what kind of people have you met in your travels so far? So the traveler responded, oh, you wouldn't believe it. I've met the most awful people. People who are selfish and unkind to strangers. People who don't care for themselves or one another. I've met foolish young people I could learn nothing from and old people whose lack of hope just depresses everyone they meet. And as the traveler spoke, you could see a look of sadness growing in the old man's eyes as he nodded in a knowing way. He said, yes, I believe I know exactly the kind of people…
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Communicating values through creativity2m 2s
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Written rules versus unwritten norms3m 27s
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Avoid assuming3m 20s
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The cost of not understanding culture2m 38s
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Enforcing policies through stories4m 20s
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Modeling behaviors4m 30s
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Considering unintended consequences3m 13s
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Value diversity and inclusion2m 50s
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Find skeptics turned supporters3m 4s
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Setting expectations2m 47s
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Recognizing good stories3m 30s
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Provide stellar customer service4m 44s
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