From the course: Leadership Stories: 5-Minute Lessons in Leading People
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Find skeptics turned supporters
From the course: Leadership Stories: 5-Minute Lessons in Leading People
Find skeptics turned supporters
- So it's not unusual for a business school professor to invite local executives to speak to their classes. You know they usually show up, share some off the cuff remarks about running a business, and then leave. You know, pretty tame and uncontroversial stuff. But sometimes something unexpected happens and that's when you know you're going to learn something interesting. So, case in point, back in the early 2000s the CEO of a fortune 500 company was the guest speaker at a Midwest university. Now, near the end of the class, one young woman raised her hand to ask a question. You know, she said, what do you think about the EEOC? Now that's the Equal Employment Opportunity Commission, it's the group that enforces workplace discrimination laws. Well the guys yells out, I hate it. Now you can imagine everyone's eyes getting really big at that point, but he's not done yet. (chuckles) The guy says, the government's got no right telling me who I can and can't hire, it's un-American. Now…
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Communicating values through creativity2m 2s
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Written rules versus unwritten norms3m 27s
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Avoid assuming3m 20s
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The cost of not understanding culture2m 38s
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Enforcing policies through stories4m 20s
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Modeling behaviors4m 30s
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Considering unintended consequences3m 13s
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Value diversity and inclusion2m 50s
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Find skeptics turned supporters3m 4s
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Setting expectations2m 47s
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Recognizing good stories3m 30s
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Provide stellar customer service4m 44s
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