From the course: Leadership Stories: 5-Minute Lessons in Leading People
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Customer versus employee focus
From the course: Leadership Stories: 5-Minute Lessons in Leading People
Customer versus employee focus
- If you've got kids old enough to play video games, you've heard this, not yet dad! I have to get to the next level! Right, video games aren't programmed to remember every unique move you make in a given level. When you turn off the game for the night you lose any progress since the last checkpoint and you have to start that whole level over again the next day, and that's why I get that frustrating response from my son, and it's hard to blame him. I mean, he's invested maybe 20 or 30 minutes, maybe an hour playing in that level already. He doesn't want to start over from the beginning. Now I would think that any decent game marketer would have a save button, you know with a single click save all progress to date, no matter where you are in the game, well I was thinking about that dilemma one day. When I was about to rent a car on vacation, when I walked in I saw three employees sitting behind the desk working at a computer. One of them said, I'll be with you in a minute sir. Really?…
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Customer versus employee focus4m 40s
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Find passion for the customer3m 23s
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How to remove passion drains3m 47s
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How to finish the race3m 46s
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Build perseverance4m 2s
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Stop people pleasing3m 16s
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Overcome past failures2m 53s
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Overcome fear4m 57s
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Find common values2m 17s
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Use competition for collaboration3m 43s
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Never work with strangers again4m 41s
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Build company values through story3m 45s
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