From the course: Introduction to Conversational AI
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Conversational AI channels
From the course: Introduction to Conversational AI
Conversational AI channels
- As mentioned earlier, conversational AI can communicate like humans in two ways: writing and speaking. In the enterprise context, you'll find this in the form of chat AI for writing and voice AI for speaking. Chat AI is the simpler of the two. You'll find it deployed either as a web chat interface, one of thoseq can I help you popups on websites, an SMS-based system like texting or on a message platform, generally a phone app. What's interesting is each channel has almost its own unique personality. The interface you choose will often define a difference in tone and expression that you use. For instance, web chat tends to involve more formal language. Hello, I need help changing the delivery address on my account. While text message and messenger app interactions tend to be shorter and more informal, I need to change my address. This may be because of who uses these different channels and the habits we've developed…
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