From the course: Introduction to Conversational AI
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Challenges and advice
From the course: Introduction to Conversational AI
Challenges and advice
- Implementing conversational AI is not without its challenges. To achieve success and long-term value, you'll want to watch out for some common hurdles. Scope selection is an area you should be clear on before choosing a platform. Done right, it will save unnecessary headaches and costs down the line. You want to consider questions like, what channels are we planning to deploy the conversational AI over? What kind of questions will the bot be programmed to handle, and which ones will pass on to humans? Do we want to open ourselves to a modular patchwork solution made up of multiple platforms glued together, or do we want a single platform to do it all? Security considerations are also important. Conversational AI often uses personal data of the customer to deliver a service. However, this means that there's more sensitive data transmitted between secure databases and the chat software. Look for market validated…
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