From the course: Interpersonal Communication
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Know when to listen and when to speak
From the course: Interpersonal Communication
Know when to listen and when to speak
- It can be hard to get the balance right of when to listen and when to speak at work. You don't want to talk just for the sake of it or to take up so much space and conversations that others can't share their thoughts. But you also don't want to be so quiet that others wonder why you're even there because you're never contributing to the conversation or sharing your ideas. So how can you strike the right balance? Here's some ways to think about it. A great time to listen is when you don't know the context of a situation. Let's say, you're new at your job or you've just joined a project team that's been together for a while. They have a shared history and they know what's been tried before and what worked and what didn't. There are also likely complex dynamics that you're not aware of between people on the team or between different departments. If you come in with all the answers, you're likely to get knocked down…
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