From the course: Improving Your Listening Skills
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How to set the stage for high-stakes conversations
From the course: Improving Your Listening Skills
How to set the stage for high-stakes conversations
- Good listening skills are useful all the time but they're critical when you're about to have a high stakes conversation. Here's how to lay the groundwork for it to go well. It starts with identifying the right time to talk about something. If something's important, don't try to handle it in the middle of the hallway on the fly. Instead, schedule a time so the other person is ready. Make sure you're aware of the other person's context at that time too. If they're facing a huge deadline, it might not be the best moment. Next, make sure you have the location right. Depending on the type of conversation you might want a quiet, private room or if it's a topic where they might be nervous, you might consider a walking meeting or some other way you can be focused but not always looking at each other. Third, you want to be maximally focused for this conversation so make sure you are ready physically. Get enough rest the night…
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