From the course: Having Difficult Conversations
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Personal vs. professional conflicts
From the course: Having Difficult Conversations
Personal vs. professional conflicts
- If you think that difficult conversations in your personal life will be easier than in your professional life, you are dead wrong. That's because the biggest barrier in every difficult conversation is the emotion. Think about it. You need to talk with your boss about a mistake you made, but you feel intimidated. You didn't meet your sales quota and the team didn't get the bonus. You feel embarrassed. Or you need to apologize to a friend for lying to them, you feel shame. We're all emotional beings, whether we're at work or at home, we can't put our emotions on a shelf. The emotions we experience in our personal and professional lives are the same. How and where you express it depends on the environment. That's why you need to have a better understanding of the culture and your environment. Let's talk for a minute about the professional environment. Your organization's culture shapes your ability to resolve conflict. Suppose you work in a company that values productivity, profits and…
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