From the course: Having Difficult Conversations
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Learn best practices to prepare for a difficult conversation
From the course: Having Difficult Conversations
Learn best practices to prepare for a difficult conversation
- A little while ago, I was sitting in a waiting room when I overheard a phone conversation. A woman, who was also waiting, was on the phone telling her friend about a conflict. I heard her say, "Oh, I know she's doing it on purpose. She's gotten by with it for too long. No, I already know what she'll say. She'll say, it's all in my head. I agree. She's crazy. Completely clueless." With those few quotes, how well do you think the difficult conversation will go between this woman and the person she describes as completely clueless? If we're being honest, most of us know we've had conversations like that. It's so easy to fall into gossip and present our assumptions as absolute fact. But we do ourselves a disservice and block our potential of successfully engaging in a difficult, yet productive conversation. So in order to prepare ourselves to engage in difficult conversations, we need to apply some best practices. First, we must learn how to manage our narrative, or our narrative will…
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