From the course: Having Difficult Conversations
Difficult conversations
From the course: Having Difficult Conversations
Difficult conversations
- In all of life, personal and professional, conflict is inevitable. You've got to deliver bad news, apologize for a mistake, ask someone to make a change, or even end an important relationship or partnership. These moments all require conversations and these conversations are difficult. My name is Marlene Chism and I'm a consultant specializing in helping people build better relationships and become effective communicators. In this course, we're going to change the way we view conflict. We'll take a look at what makes a conversation difficult. We'll talk about the power structures at work, and finally, how to check for resistance with a magic phrase. Let me show you how to initiate, engage in, and navigate through difficult conversations.
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