From the course: Confronting Bias: Thriving Across Our Differences

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Why do people say and do the wrong things?

Why do people say and do the wrong things?

From the course: Confronting Bias: Thriving Across Our Differences

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Why do people say and do the wrong things?

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- There are at least four reasons that I see as to why people say the wrong thing and sometimes it's just basic discomfort, especially with difference. The other thing is that we have like a cultural lens or way of seeing the world and we don't even notice it and so we're saying things from our weirdly unique way of seeing the world and it's offensive and we don't know it is because it's just a cultural lens that through which we're speaking and we don't notice other people's lenses so we have blind spots. The third thing that I notice is unconscious bias, I mean we're good people and we still have unconscious bias and that shows up in what we say. Then the fourth thing is really this concept of privilege which is that we may be in a position where we're not noticing how difficult something is for another person because we don't have that difficulty given the position we have in society or in a work place. So for instance, I was talking to a man who came up to me after a speech and he…

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