From the course: Communication Foundations

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Tool kit: Managing disagreement

Tool kit: Managing disagreement

From the course: Communication Foundations

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Tool kit: Managing disagreement

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- Prepare, pace, and process. Watch me work through these steps in a conversation with Brenda. Then make a list of topics and the people you will practice with. Brenda is playing the role of our human resources director who wants us to follow a standard training agenda for the onboarding training we trainers conduct. I believe that we should allow our human resources trainers to add their own personal stories and anecdotes. Prepare. I feel strongly about this. I always bring my stories into training content, and I think that a formal agenda would make the onboarding experience boring, but what exactly does Brenda have in mind? Is there any leeway? Am I assuming that she will be inflexible? So I need to test that. Also, did Brenda get any negative feedback about our onboarding process in the past? Is there a reason that's pushing her to make this directive? Pace. My intent here is to test my assumptions, gather…

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