From the course: Communication Foundations

Unlock the full course today

Join today to access over 23,100 courses taught by industry experts.

Tool kit: Criticism

Tool kit: Criticism

From the course: Communication Foundations

Start my 1-month free trial Buy for my team

Tool kit: Criticism

“

- Prioritize the following situations by identifying the one you most need to practice. Buying time to pull your thoughts together, regulating emotions with a neutral face, fielding tough questions when you don't have the answer or clarifying confusing or vague criticism. Pause the video and select your number one need. Great, you have your number one situation to work on. If you selected number one, buy time, practice in these low stakes situations. Tell someone you need to call them back when they stop by your desk. When a friend or family member asks for something, practice saying, I need to think about it first. Or when your waiter comes to take your order, ask them to come back. All of these everyday opportunities help you practice buying time. If you selected number two, regulating emotions, go to a mirror and alternate back and forth between your distressed or angry face and your neutral face. Go back and forth…

Contents