From the course: Communication Foundations
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The four building blocks: Listening
From the course: Communication Foundations
The four building blocks: Listening
- The foundational building blocks of people, message, and context make perfect sense when you think of your next conversation, or your email. There is one more component of stellar communication, and that is listening. Research indicates that we listen more than we speak. The International Listening Association reports that 85% of what we know about our jobs, we learn through listening. It's an essential workplace skill, but one we never were taught in school. So here's some tips for becoming a better listener. When you receive a message, you need to listen with your ears and your eyes. What do I mean by that? Let's go back to what Brenda talked about in her description of the people block example. As Brenda asks me to begin editing our work, she may pay close attention to the meaning of my words, the tone of my voice, or even my pacing. Am I asking clarifying questions? Providing more options? Or am I sounding annoyed…
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