From the course: Coaching Employees through Difficult Situations
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Maximizing your coaching investment
From the course: Coaching Employees through Difficult Situations
Maximizing your coaching investment
- [Narrator] I want to talk to you about your ROC, that's your return on coaching. The ROC is how you determine if you're spending time with the right people. Let's be honest here, some people are just not that coachable. In this video, I'm going to help you understand how to measure the return on your coaching investment. Let me share a personal experience. Early in my career as a sales manager, I inherited a rep who was performing poorly. At first, I assumed he hadn't been trained. So we went back to basics and worked through every aspect of the job, and he showed improvement. I left him on his own for two weeks, went out to work with him again, and he was right back at ground zero. It was like we'd never spent that time together. So I coached him again and again. I did this three more times before I realized I was trying to coach someone who didn't have the will or skill to meet the job standard. I should have cut…
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