From the course: Artificial Intelligence for Business Leaders

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Review the top virtual agent tools

Review the top virtual agent tools

From the course: Artificial Intelligence for Business Leaders

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Review the top virtual agent tools

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- Virtual agents combined several different artificial intelligence concepts. Your agent needs to understand language then the system needs to respond in a way that seems natural. It's really difficult to build your own system that interacts with people in a natural way. One system might be terrific at understanding language, another might be pretty good at generating texts. But it's a real challenge to have a system that does both well at the same time. That's why I'd be very difficult for you to build your own virtual agent. But on the upside, there are quite a few software companies that sell their system as a service. I have my computer here again, and so let's see some of the top tools for using virtual agents at your organization. Virtual agents combine natural language processing, natural language generation, and automated decision making. Let's look at one of the top virtual agents here. If we go to Microsoft's…

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