From the course: Administrative Human Resources

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Training and development

Training and development

From the course: Administrative Human Resources

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Training and development

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- For a company to succeed, employees must be trained. It's that simple. Employees may need training to upskill in their current role, grow into a new role, take over a position, or address performance challenges. We all have lots of learning to do no matter our profession or industry. Other times, an entire department or company needs to learn a new process or skill due to organizational changes, new initiatives, or to address a problem. Whatever the need, there are a few best practices to keep in mind as you work to train and develop your workforce. The first and perhaps most important thing to remember is that a single learning event does not solve problems or make someone an expert. Let me explain what I mean. In my local community, I teach a class on interpersonal communication. This three-hour learning event covers active listening skills, writing professional emails, conflict management, and more. At the beginning of class, I go around the room and ask attendees to share why…

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