Customer Experience Manager

The Customer Experience Manager is responsible for managing the Account Management Team and drive process improvements to improve the customer experience and improve business process efficiency from order to cash. The goal is to create a world-class customer experience. This is achieved by problem solving, process improvements and personal business knowledge and capability to drive results. The Customer Experience Manager will manage the work within the team, coach the team, and act as a role model in the organization.

Key Responsibilities

• Evaluate team and business processes and drive cross-functional problem-solving initiatives and continuous improvement projects to support the Customer experience.
• Design, implement and sustain customer experience strategies to ensure the customer experience is engaging, efficient and effective.
• Develop relationships with key customers and serve as a point of escalation for customer issues.

• Manage the distribution of the work-load within their team to maximize efficiency in order to enhance customer relationships and meet organizational and operational objectives.
• Collaborate with internal and external customers to establish plans and schedules that support and align with customer requirements.
• Identify and implement roles and responsibilities for team members to meet customer expectations and business objectives.
• Monitor and measure team performance to identify areas of improvement.
• Bachelor’s degree in business or related field required
• 5 or more years of business experience covering project management, manufacturing, or customer facing role.
• Ability to deal with concepts and complexity comfortably and communicate them in simple terms.
• Hands-on experience with problem-solving, root cause analysis, and troubleshooting with expertise in Lean, Six Sigma, or Vontier Business Systems (VBS) preferred.
• Ability to be a settling influence in a high-pressure situation.
• Relates well to all levels of an organization, both internal and external
• Ability to build cohesive cross-functional teams to work for a common goal
  
  

The base compensation range for this position is $112,300 to $140,000 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Who We Are

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.

Who Is Vontier

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."