Support Services Group

Brian Wint — President of Operations and Finance at SSG — discusses his passion for customer experience (CX). Discover how SSG’s ON IT culture translates to top-tier performance, relentless pursuit of solutions, and uninterrupted peace of mind for our clients. Visit https://bit.ly/3RhvORp to learn more ways our ON IT culture elevates CX. #CX #Reliability #BPO

Stay ahead in luxury retail with cutting-edge technology: ✅ AI-powered insights: Understand customer behavior and preferences better and faster than ever. ✅ Personalized experiences: Route interactions to the agent best suited to drive customer satisfaction. ✅ Seamless support: Integrate new tech for high-speed, high-quality customer service. Don’t compromise — maximize efficiency while enriching customer satisfaction. At SSG, our solutions help brands like yours offer next-level customer experiences while staying competitive and keeping costs low. #Retail #CX #BPO Learn how the right tech stack can enhance retail customer success at https://bit.ly/3RhvORp

Did you know this year we took home 25 awards in the 18th Annual Stevie Awards?     “SSG’s performance at the 18th Annual Stevie Awards is a testament to our unwavering commitment to exceeding client expectations and delivering best-in-class service. Being ranked among the top performers globally underscores the dedication and expertise of our entire team,” said Larry Ruehlen, our Global VP of Marketing. https://lnkd.in/gmjf675w #BPO #BetterWithSSG #CustomerService   

Looking to source #CX and #customercontact solutions that match your current initiatives, priorities, and future strategic objectives? Come meet us August 14-16 in New Orleans, LA at the #CCWxchange for a unique opportunity to gain insight on emerging technologies and benchmark with like-minded senior executives. View the agenda to learn more: https://bit.ly/3xwtS0i   @CMPExchangeSeries @CustomerContactWeek #CustomerManagementPractice  

At SSG, we’re ON IT! Our culture upholds a service state of mind: We prioritize clients; anticipate needs; and deliver fast, effective solutions. This commitment ensures unparalleled value, trust, and tailored support, enhancing the customer experience and setting us apart in the BPO industry. Learn how our ON IT culture can bring value to your organization at SupportServicesGroup.co. #BPO #Reliability #Partnership

Considering a nearshore BPO solution? Choosing a nearshore BPO partner can elevate your customer experience while lowering labor costs AND boosting operational efficiency. At SSG, we leverage our nearshore locations to provide high-quality, cost-effective solutions — always aligned with your brand and business goals. #CustomerExperience #Nearshore #BPO Visit https://bit.ly/3RhvORp to discover more benefits of nearshore BPO solutions.

We’re excited to announce that we’re sponsoring the CCW Executive Exchange in New Orleans this August 14-16! If you’re a leader in CX or Customer Contact who’s interested in true peer-level networking, strategic event sessions, and sourcing solutions in the most effective way possible, you can request an invite here: https://bit.ly/3vRhpUE   The Exchange offers a unique format to shorten your RFP process by meeting one-on-one in mutually selected meetings with solution providers like us who understand how to navigate your biggest challenges.  Schedule a meeting with us onsite to learn about SSG, a global, high-touch Omnichannel BPO solutions company.    We provide a full suite of BPO services, including voice, email, chat, social media, and SMS support, and the ability to support back-office needs. We offer a tailored, integrated support system for our clients’ diverse support needs. With our “ON IT” culture, we act with urgency and operate as a cohesive team no matter how many agents or locations are involved.    #CCWExchange #CustomerManagementPractice 

Collecting and utilizing customer feedback is crucial for improving customer experience (CX). By employing diverse feedback collection methods and advanced analytical tools, companies can gain valuable insights and make informed decisions. And a commitment to acting on this feedback fuels continuous improvement, elevating customer satisfaction and loyalty. Explore opportunities for optimizing customer feedback loops at SupportServicesGroup.co. #VoC #CX #BPO

🌟 Is your business experiencing financial losses due to neglecting customer experience? 🌟     Research shows that 80% of customers switch brands due to poor service https://lnkd.in/dycBix5u.    Furthermore, 97% of consumers and 98% of contact center managers agree that customer service significantly influences customer loyalty.  At Support Services Group (SSG), we understand the importance of customer loyalty and satisfaction. We help businesses retain their customers by providing top-notch service through responsive and effective phone assistance, the preferred channel for 80% of consumers. Our proven retention strategies ensure customers remain loyal and satisfied, reducing turnover and enhancing the bottom line.    Improve your customer service with SSG. Visit: https://lnkd.in/gnaaUK-5 and find out more about us! 

When you partner with SSG, you gain an extension of your team, not just a vendor. Our ON IT culture means you can enjoy truly extraordinary service — and results. 🏃♂️ We’re responsive. We anticipate issues, respond swiftly to inquiries, and proactively address concerns before they escalate. 🔍 We’re diligent: We extensively train our agents and adhere to stringent quality control measures. Every interaction is meticulously reviewed to refine brand alignment and exceptional customer experiences (CX). 🤝 We’re dependable: Your success is our obsession. We’re a reliable partner, consistently exceeding expectations and delivering on our promises. 📢 We’re transparent: Our do/say ratio is at or near 100%. We believe in fostering a collaborative environment built on open communication, so we provide regular performance updates, clear explanations for decisions, and open access to relevant data. In short, we’re always ON IT. Trust us to turn your CX snafus into win-backs, and we’ll liberate you to focus on growing your business. #Responsibility #CX #BPO See how our ON IT culture makes us the most reliable partner for your business at https://bit.ly/3RhvORp