We are thrilled to announce that interface.ai has made it onto the Gartner Hype Cycle for Generative AI in Banking, 2024! 🥁🎉 This recognition is a testament to our commitment to driving innovation and leadership in the financial services industry. As banks and credit unions tackle the challenges of AI adoption, collaborating with a trusted and experienced provider like interface.ai enables them to harness advanced technology while minimizing risks. Curious to learn more? Dive into the details here: https://lnkd.in/gE_gUzMz #gartner #gartnerhypecycle #generativeai #banking #banks #creditunions #interface.ai
interface.ai
Software Development
Covina, California 109,855 followers
Introducing Sphere: Industry-first generative AI-powered multimodal ChatGPT-like AI Assistant for Financial Institutions
About us
interface.ai is an AI leader specializing in Intelligent Virtual Assistants for the financial sector. By integrating its deep banking domain understanding with AI, interface.ai is transforming interactions between banks, credit unions, their customers, and employees, leading the charge into the era of Interactive Intelligence for Banking. Unveiling interface.ai's New Product Suite Powered By Generative AI: Discover Sphere for Customers - an industry-first, ChatGPT-like universal channel revolutionizing banking through intelligent guidance, innovative plugins, and personalized AI assistance. Discover Sphere for Employees - an industry-first, ChatGPT-like universal channel that replaces 14-15 applications traditionally juggled by frontline staff, thereby enhancing frontline operations' efficiency by 10x. Learn more: https://interface.ai/solutions/sphere-generative-ai-assistant-chatgpt-for-creditunions-and-banks
- Website
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https://www.interface.ai
External link for interface.ai
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Covina, California
- Type
- Privately Held
- Founded
- 2019
- Specialties
- NLP, AI, ML, Chatbots, Artificial Intelligence, Machine Learning, Virtual Assistants, Natural Language Processing, Intelligent Virtual Assistant, AI in Business, Credit Union, and Community Bank
Locations
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Primary
440 N Barranca Ave
#1548
Covina, California 91723, US
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Shri Krishna Temple Road, Indiranagar
463, 2nd Floor
Bangalore, Karnataka 560038, IN
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1357 Kapiolani Blvd
Suite 1115
Honolulu, Hawaii 96814, US
Employees at interface.ai
Updates
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Is your financial institution ready to harness the full potential of Generative AI, while avoiding the common pitfalls? 🔍 As the financial sector increasingly adopts Generative AI, evaluating the right solution has never been more critical. A recent Accenture report revealed that 65% of banking leaders see AI as essential to their strategy, yet many struggle with the risks and challenges it presents. interface.ai’s latest blog dives deep into the key questions you need to ask when evaluating Generative AI solutions for financial services. From data quality to security, we cover it all. Learn about the critical aspects of Generative AI evaluation, including: - Ensuring data quality and avoiding common pitfalls. - Understanding the security and ethical implications. - Evaluating the adaptability of AI solutions to meet your institution's specific needs. Read our full blog in the top comment to arm yourself with the knowledge you need. #GenerativeAI #FinancialServices #AIEvaluation #BankingInnovation #Fintech
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What’s your biggest priority when it comes to improving call center performance? Every call center faces unique challenges, and prioritizing the right improvements can make a significant impact. Let us know your thoughts in the poll - or comment below if you think there's something more important. #CallCenter #ContactCenter #FCR #Efficiency #Automation #CX
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Great Lakes Credit Union increased call containment rate from 25% to 75% with one technological change - Generative AI. Using a non-AI-powered IVR solution to automate calls, Great Lakes Credit Union was hitting an average 25% containment rate. Introduce interface.ai's Generative AI Voice Assistant, and they now experience a 60% containment rate during business hours, rising to 75% after hours. As well as boosting containment rate, GLCU claims that interface.ai's GenAI has: ✅ Improved member engagement and satisfaction and, ✅ Increased job satisfaction As Elizabeth Osborne, COO of GLCU, explained: “The role moved from providing transactional support for members, to providing more consultative, advisory support. This shift has resulted in a higher pay grade for staff and a better career path for our call center employees. Call center agents are more empowered and motivated to deliver exceptional service and value to members.” Learn more about GLCU's success with GenAI - full article pinned in the top comment. #GenAI #GenerativeAIforCreditUnions #AIforCreditUnions #ContainmentRate #MemberEngagement #EmpowerAgents
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What do you think is the biggest cause of high call center turnover? Call center turnover is a major issue across industries, impacting operational efficiency and customer satisfaction. We want to hear from you: What’s the biggest challenge you face in managing turnover in your call center? For solutions to this common turnover challenge, read our latest article in the top comment. #CallCenter #Turnover #ContactCenter #HiringAndTraining
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Is your financial institution prioritizing Responsible AI? 🔍 The banking sector has more potential than any other to benefit from AI and Generative AI, according to Accenture's analysis. However, with this great promise comes ethical, compliance, and security risks. The good news? As with every technological advancement, solutions are emerging. Specialist AI vendors like interface.ai are pioneering 'responsible by design' approaches - grounded in principles that ensure ethical AI practices. For interface.ai, this includes: - Multiple LLMs - Graph-grounded AI - Multi-layered feedback and human-in-the-loop - Risk-based authentication - Flexible workflows. Read the full article in the pinned comment to learn how financial services can identify, deploy and maintain Responsible AI across their tech stack. 💬 How is your organization addressing Responsible AI? Share your strategies and experiences below! #ResponsibleAI #ResponsiblebyDesign #EthicalAI #Banking #FinancialServices
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If you're keeping up to date with consumer banking regulations, you'll have heard of the latest planned crackdown from the Biden-Harris administration. A new initiative - "Time is Money" - has been launched against corporations and technology that impose time-and-money-wasting practices on consumers. The initiative focuses on: - The shortcomings of customer service chatbots - The frustration of 'doom loops' - cycles that trap customers in automated systems, unable to reach a live agent or find a resolution. interface.ai’s AI solutions for banks and credit unions comply with all of proposals in the “Time is Money" initiative. As a market leader in AI for financial services, interface.ai prides itself on not just complying with the industry's latest regulations, but being ahead of them. Our ethos is to always offer the most progressive and pioneering technology - and this goes beyond compliance. Our proprietary AI and Generative AI is built on the industry's most advanced architecture that powers hyper-intelligent, flexible, and accurate AI. These solutions don't only meet regulatory demands - they also drive best-in-class customer and member experience. Find out what initiatives are being proposed in "Time is Money", if your technology meets them, and how interface.ai exceeds them. Link to the full article in the pinned comment below. #ConsumerBankingRegulations #BidenHarrisAdministration #TimeisMoneyInitiative #DoomLoops #AIforFinancialServices #GenAI
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interface.ai reposted this
C-Suite Executive | COO & CIO | Board Member | Speaker | Strategist | Recognized by American Banker as one of the Most Powerful Women in Credit Unions
🙌🏼 Special thanks to Sarah Cooke, MBA (she/her) for inviting me to share Great Lakes Credit Union’s AI strategy on The Credit Union Connection! 🌟 interface.ai Jack Henry DefenseStorm #creditunionsrock #AI #womenintechnology #strategy #innovation
If there’s one word that’s on the lips of credit union executives everywhere, it’s #AI. The Credit Union Connection talked with Great Lakes Credit Union COO Elizabeth Osborne about her credit union’s AI strategy and how they implemented it! Watch here: https://loom.ly/98Cj4i0 #creditunions #technology
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No call center should be outsourcing for overflow and after-hours support. Outsourcing calls to third-party providers was once a practical solution for call centers grappling with peak volumes and 24/7 demands. Now, however, it's highly outdated, expensive, and ineffective. With the advancement of AI and GenAI, call centers can automate unlimited calls 24/7, with a 60%+ containment rate. Voice AI makes outsourcing redundant at best, and a financial liability at worst. ❌ Call center outsourcing: High costs and unfair pricing models ✅ Voice AI: Cost-effective and transparent performance-based pricing ❌ Call center outsourcing: Low support quality ✅ Voice AI: Hyper-intelligent and accurate GenAI support ❌ Call center outsourcing: Limited scalability ✅ Voice AI: Unlimited and flexible scalability with always-on automation Read more detail in our latest article - pinned in the top comment below. #CallCenterOutsourcing, #AIforCallCenters, #GenAI, #Scalability, #CallCenterEfficiency #CallCenterSavings
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AI is changing the landscape of call centers, but where do you think it could make the biggest difference in your organization? Vote in our poll and see how your peers are leveraging AI! #AIinCallCenters, #CallCenterTransformation, #AIforCustomerService #Automation #FutureofCallCenters
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