We’re honored to announce that ibex Wave iX has won the Stevie® Award for Technology Excellence in 2024! 🏆 This accolade highlights the impact of our AI-powered CX solution suite in transforming customer interactions and driving meaningful outcomes for top brands. ibex Wave iX—featuring AgentAI, CustomerAI, and InsightsAI—is redefining CX with highly personalized and intelligent customer and brand interactions 24/7. Learn more: https://lnkd.in/g6BR4aY5 #ibexawesome #StevieAwards #AI #CustomerExperience #Innovation #CX #TechnologyExcellence
ibex
Outsourcing/Offshoring
Washington, District of Columbia 289,391 followers
CX outsourcing experts for the world's leading brands.
About us
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- Website
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http://ibex.co
External link for ibex
- Industry
- Outsourcing/Offshoring
- Company size
- 10,001+ employees
- Headquarters
- Washington, District of Columbia
- Type
- Public Company
- Specialties
- Sales, Marketing, Outsourcing, Contact Centers, Technology Consulting, Teleservices, Email and Chat Support, Account Management, Back Office Solutions, Customer Experience Management, Digital Marketing, and Customer Acquisition
Locations
Employees at ibex
Updates
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We are thrilled to congratulate Taheisha Lindsay for earning the Jamaica Country Manager Award! 🏆 🇯🇲 Since joining ibex in December 2015, Taheisha has been a pillar of excellence and dedication. From her swift promotion to Team Manager to becoming Senior Operations Manager for the Ocho Rios site, her journey has been remarkable. Taheisha’s strategic mindset and commitment to mentorship set a stellar example for all. Thank you, Taheisha, for your outstanding leadership and dedication! #Leadership #EmployeeAppreciation #ibexawesome #Teamibex
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Experience the future of seamless multilingual customer interactions with Wave iX Translate! This powerful AI tool breaks language barriers with real-time translation in 150+ languages. Want to try a custom demo? Hit the link in the comments! #AI #CustomerExperience #CX #WaveiXTranslate #CXTranslation
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🚴♂️ What an incredible day at the 13th Annual Century Ride 2024 in Eden Prairie, Minn.! Our Global Head of Sales, Mike Hallowell, rode in support of the UnitedHealthcare Children’s Foundation. We’re proud to have been part of this event and to help children access essential health services. Check out the highlight reel of Mike's ride and the amazing moments from the event. #ibexcares #ibexawesome #CenturyRide2024 #UHC
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AI is transforming how we measure agent performance, focusing on quality interactions and customer satisfaction. Discover 9 ways AI can transform your contact center's efficiency and customer experience. Check out our latest blog now: https://lnkd.in/gX_s4JvF #AI #CX #CustomerExperience #AgentMetrics
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We're thrilled to announce that ibex Wave iX has won the 2024 Contact Center Technology Award from CUSTOMER magazine! This recognition underscores the next-generation CX capabilities of our AI-enabled solution suite, delivering transformative outcomes for companies striving for more personalized and intelligent customer interactions. Read the full article here: https://lnkd.in/gWDStpFQ #ibexawesome #CX #CustomerExperience #AI #ContactCenter #Award #CustomerMagazine #ContactCenterTechnologyAwards #ArtificialIntelligence #Innovation
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Last week we celebrated Women of ibex's Global Day! 🌍✨ From inspiring stories to powerful connections, our women leaders from around the world came together to share, support, and uplift each other. Check out these amazing moments from the event! #WomenOfIbex #WOI #FemaleLeaders #DEI #ibexawesome
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Don't miss this insightful article in CustomerThink by Wadad Nsouli, ibex's SVP of Customer Success and Business Insight, on the transformative power of AI in driving operational efficiency and improving quality assurance. Learn how AI can enhance customer sentiment capture, flag more issues, and provide real-time insights. Read more here: https://lnkd.in/gZk3QXQz #AI #QA #CX #CustomerExperience #Innovation
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AI is transforming contact centers by redefining CX agent roles to focus on complex, high-value interactions. Discover how this shift requires reskilling, and what it means for the future of customer support. Read the full blog here: https://lnkd.in/gmRYqd7Y #AI #CustomerExperience #CX #ContactCenter #FutureOfWork #Reskilling #CustomerSupport
How AI is Redefining the Role of Agents in CX
ibex on LinkedIn
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Excited to introduce our newest AI solution, Wave iX Translate! Wave iX Translate enables real-time conversations in over 150 languages, breaking language barriers without needing native speakers. ibex CEO, Bob Dechant stated, “Wave iX Translate is a game changer for seamlessly delivering multilingual CX across digital and voice channels, reducing operating costs, and driving profitability.” Transform your customer interactions and enhance experiences today! Read the full press release to learn more here: https://lnkd.in/gAk3yb5P #AI #CustomerExperience #CX #WaveiXTranslate #MultilingualCX #Translation #Innovation
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