🌎 Presenting our 𝙁𝙔24 𝙎𝙪𝙨𝙩𝙖𝙞𝙣𝙖𝙗𝙞𝙡𝙞𝙩𝙮 𝙍𝙚𝙥𝙤𝙧𝙩! 🌏 We have made major progress in the past year towards our goals to become carbon neutral by 2030 and achieve net-zero emissions by 2040. And that's not all. As we work to advance towards a better future for our people and our planet, we've matured our AI ethics guidelines, powered millions of conversations for charitable organizations, worked towards maximizing product availability and compliance, and more. See how we’re committed to a better future in our full #ESG report: https://lnkd.in/ezMFfg6B #sustainability
Genesys
Software Development
Menlo Park, CA 280,636 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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Pluxee Romania, a leading global employee benefits and engagement partner, struggled with siloed customer support systems and time-consuming processes. Since migrating to the Genesys Cloud™ AI-powered experience orchestration platform, Pluxee Romania has: ✅ Consolidated channels ✅ Integrated Salesforce ✅ Improved and automated workforce engagement management (#WEM) ✅ Grown its digital capabilities In doing so, the team has streamlined operations to improve ten KPIs and won two awards recognizing its achievements from the Romanian Contact Center Awards. Read the full story: https://gsys.cx/3ZiBX4x
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Today on 9/8 we're joining our customer Vibrant Emotional Health in celebrating #988Day to raise awareness about the importance of seeking help and prioritizing mental health. Since its launch in July 2022, the 988 Suicide & Crisis Lifeline, administered by Vibrant, has answered over 10 million calls, texts, and chats, expanding its services to support diverse communities. Remember, no matter what you’re going through, help is only just a call, text, or chat away. Learn more about 988 Day and help spread the word 👇
Vibrant Emotional Health has been the power behind the 988 Suicide & Crisis Lifeline since its inception. After transitioning to a nationwide three-digit dialing code in 2022, more than 10 million calls, texts, and chats from individuals seeking help with suicide, mental health, and substance use-related challenges have been answered. However, 33% of Americans still don't know about it. You can help us change that! Spread the word: help is just a call, text, or chat away—24/7, 365. Visit https://lnkd.in/eBhQyE_n to get involved. #988Day
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August Free Fridays in a nutshell: 🏔️🏝️🚴📚📽️🎣 Fridays in August are a time for our team to reset, relax and reconnect. See how #OneGenesys took full advantage this year!
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🌎 𝙀𝙣𝙫𝙞𝙧𝙤𝙣𝙢𝙚𝙣𝙩𝙖𝙡 🌍 Goal Progress through FY24: 🔸 12% organic GHG emissions reduction since FY23 🔸 Achieved LEED Gold certification for R&D center See all the progress we're making towards our 2030 and 2040 environmental goals to minimize our impact on the planet in our FY24 #Sustainability Report: https://lnkd.in/ezMFfg6B
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🌎 𝙀𝙣𝙫𝙞𝙧𝙤𝙣𝙢𝙚𝙣𝙩𝙖𝙡 🌍 Goal Progress through FY24: 🔸 12% organic GHG emissions reduction since FY23 🔸 Achieved LEED Gold certification for R&D center See all the progress we've made in the past year towards our 2030 and 2040 goals to minimize our impact on the planet. FY24 #Sustainability Report: https://lnkd.in/ezMFfg6B
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8️⃣6️⃣% of consumers say a company is only as good as its service. Join us in the #CXGreenRoom to learn how #CX Cloud by Genesys and Salesforce has impacted AAA Washington's service for the better.
Don't miss this Salesforce and AAA Washington event! Naila Mendenhall, IT Program Manager at AAA Washington and Mason Miller Nelson, Service Engagement Specialist at Salesforce are joining us in the #CXGreenRoom to discuss how connecting #ContactCenter and #CRM software is helping AAA: 🔸 Improve service consistency 🔸 Boost efficiency across business units 🔸 Drive better customer and employee experiences Register now ↓
How AAA Washington Boosts Experiences with a combined CRM and CX Platform
www.linkedin.com
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What are the ✨3 main ingredients✨ to motivation? In this 𝙉𝙀𝙒 𝙀𝙋𝙄𝙎𝙊𝘿𝙀 of Experiences in the Fast Lane, we discuss empowering employees with Arrow McLaren IndyCar's Team Principal Gavin Ward. See how #teamwork and #culture create buy-in and drive performance leading up to race day, and how this philosophy is just as crucial in business to deliver exceptional employee and customer experiences. Learn more: https://lnkd.in/eWMB6yZQ #DrivenByExperiences
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Virgin Atlantic + #GenesysCloud = 📈 220% more interactions handled ⏱️ 50% decrease in average handle time 🤖 20% of contacts managed with advanced bot capabilities Get the details on how the airline reimagined passenger experiences and elevated their contact center efficiency with Genesys: https://gsys.cx/4f6dSDz
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Erfahren Sie, wie Ihr Unternehmen durch die tiefe und native Integration von CRM und einer Cloud-Lösung profitiert. Markus Ring von Genesys wird Ihnen in diesem Webinar erklären, wie Sie CCaaS und CRM kombinieren und Ihnen Lösungsansätze am Beispiel der #CX Cloud von Genesys und Salesforce zeigen. Melden Sie sich jetzt an 👉 https://bit.ly/4e30vmh