Foundever

By using AI to analyze customer feedback, you can efficiently measure and adapt services to enhance customer satisfaction. Also, dynamic resource allocation, powered by AI, can allow you to manage agents and resources to specific channels or tasks as customer needs fluctuate. Our actionable checklist will guide you through the essential steps to streamline your operations and deliver top-notch CX: https://lnkd.in/gmzKY_g6 #AI #GenAI #CX #CustomerExperience #BPO

We're very proud to announce that we've been named the winner of a 🥇 Gold Stevie® Award in the Employer of the Year category for Business & Professional Services in the ninth annual The Stevie® Awards for Great Employers! “We’re so proud to win this award following voting from our people,” said Jag Dhanji, Chief People Officer, Foundever. “This is a testament to our commitment to empowering our employees and making them feel seen and cherished. We feel honored to be chosen alongside such fantastic companies, and we are pleased to see that our employees feel we are prioritizing their quality of life. We will continue to try and create a space where people can progress and thrive.” Read the full press release here: https://lnkd.in/g6d_bVMX #Stevie #Awards #CustomerExperience #CX #BPO

Travelers' journeys are woven with emotions and an investment in experiences that extends beyond transactional loyalty programs and personalized attention. 𝗨𝘀𝗶𝗻𝗴 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗳𝗼𝗿 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀, 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘁𝗿𝗮𝘃𝗲𝗹 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 As a travel and hospitality brand, you must think holistically about the customer journey to develop deeper loyalty with your guests. This is easier said than done. It requires a focus on enhanced personalization, using technology to customize each interaction based on individual travel patterns and preferences. Brands that maintain continual engagement and adapt offers based on evolving customer needs can help every trip feel catered to the traveler. Learn more in our best practice guide: https://foundever.link/gen #Travel #Hospitality #TravelCX #CustomerExperience #CX #BPO

How can #CX brands mitigate #cybersecurity risks and maximize outsourcing rewards? The frequency, cost and potential reputational damage resulting from data breaches and cyberattacks is rising. Even with a robust security strategy underpinning your existing operations, vulnerabilities can still arise through connections with vendors or suppliers who may have weaker defenses. Organizations with the greatest levels of cyber resilience have a genuine security culture and a long-term commitment to the employee experience at their core. When security is viewed as integral to business strategy rather than simply an issue for the IT department, processes, tools and protocols that mitigate risk do so without putting the brakes on productivity. However, even if a potential partner can tick all these boxes, it still needs to prove it can align with your organization’s values and that it is capable of building a relationship built on open communication. When seeking customer experience expertise, you’re looking to build a long-term business relationship; you’re not just picking a new supplier. Explore more in our whitepaper: https://lnkd.in/gE9jyq7r #AI #GenAI #ProviderSecurity #CustomerExperience #BPO

Simply being on social media is not effective #CX customer care — your customers want personalization. In our blog post, we explore the best practices of social media care and dive into how they can help your brand improve customer engagement and satisfaction 👉 https://lnkd.in/gecgfTyB #SocialCX #SocialCare #CustomerExperience #BPO

We’re very excited for this year’s European Contact Centre & Customer Service Awards (ECCCSA) -- and proud to be a dual sponsor: we are this year’s Technology Sponsor as well as a Category Sponsor! 🙌 Best of luck to all in this year’s awards, and we’ll see you in London in November! 🎉 #sponsorship #ECCCSA #awards #CustomerExperience #CX #BPO

We are thrilled to share the fourth episode of our podcast series, Coffee Chats, featuring Foundever colleagues across the Multilingual region and interesting guests about different topics such as work, the Foundever world, and so much more! It is with special pride that today's episode is dedicated to the three countries in the Multilingual region recently awarded with the Great Place to Work Certification: Portugal, Greece and Egypt. Bruno Gouvêa (HR Director for Portugal and Italy), Olga Diplarou (HR Director for Greece and Egypt) and Nahla Rashed (HR Manager for Egypt) will bring to light what were the key factors that contributed to this amazing achievement. So, sit back get a coffee and get ready to be inspired. ☕

As #fintech funding continues to fall, and pressure from existing investors regarding fiscal responsibility continues to mount, finding the right #customerexperience delivery partner to help bring control to spending and return on investment could ultimately decide whether your organization thrives or merely survives in the current economic climate. Learn more in our blog: https://foundever.link/unh #CX #BPO

Travel nightmares or traveler customer loyalty? Our playful matchmaking scenario aside, it’s clear that today’s travelers seek value and memorable experiences. 𝗧𝗵𝗲 𝗕𝗮𝗱 𝗡𝗲𝘄𝘀: While the goal of most travel and hospitality companies is to offer exceptional service and create the ideal trip, research by Skift and McKinsey & Company shows the average traveler’s experience frequently falls short. Operators often fail to consistently meet basic expectations regarding timing and quality — itinerary changes, delays and cancellations — which too often cause stress and anxiety for customers. 𝗧𝗵𝗲 𝗚𝗼𝗼𝗱 𝗡𝗲𝘄𝘀: With the desire to travel at an all-time high, eased restrictions and next-gen technology smoothing out the travel experience, global travel is anticipated to rebound. The tourism market is set for growth above GDP levels in the next five years. 𝗧𝗵𝗶𝘀 𝗶𝘀 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲 to rethink your customer experience — enhance customer interactions, improve the delivery of customer care services, and optimize the management of people and operations in your contact centers - and win the loyalty of travelers. Learn more in our best practice guide: https://foundever.link/qf9 #Travel #Hospitality #TravelCX #CustomerExperience #CX #BPO

How do you evaluate a potential partner’s current and future #cybersecurity readiness in the context of generative #AI’s growing influence as a productivity tool and catalyst for more frequent and more sophisticated cyber-attacks? There is a growing consensus that over the next two years the frequency and ferocity of cyberattacks will markedly increase, with GenAI playing a key role. CX delivery success hinges on building and maintaining a tier-one business relationship. You are entrusting another entity to embody and eventually elevate your brand with existing and potential customers. What things should every potential partner on your shortlist should have in place, and what items are "must-haves" on their roadmap? 📋 Action list • Assess the clarity of the potential partner's generative AI adoption roadmap. • Evaluate protections and validations for data used in training models or enhancing security. • Assess how prepared the organization is for increased and sophisticated cyberattacks influenced by generative AI. • Explore plans to use generative AI for a proactive cybersecurity approach. • Evaluate the integration of GenAI in strategies that empower employees against cyber threats. Learn more in our whitepaper: https://lnkd.in/gE9jyq7r #GenAI #ProviderSecurity #CustomerExperience #CX #BPO