You're invited to the Five9 CX Summit 2024 in Barcelona, Spain! 🌟 Join us on November 12-14 at Torre Melina for the premier event dedicated to exploring the New CX. At this exclusive conference, you'll gain: ▪️ Actionable Insights: Learn the latest in AI and CX from experts like Enda Murphy of US Radiology Specialists. ▪️ Networking Opportunities: Connect with peers and industry leaders like Steve Blood to share best practices. ▪️ Innovative Strategies: Discover new ways to transform your customer experience and drive business growth. Register now and use discount code CXH4 to secure our super early bird price of $750 USD. http://spr.ly/60499qi0c #Five9CXSummit #TheNewCX #CustomerExperience
Five9
Software Development
San Ramon, CA 81,816 followers
Helping Companies Bring Joy to CX.
About us
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
- Website
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https://www.Five9.com
External link for Five9
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Ramon, CA
- Type
- Public Company
- Founded
- 2001
Locations
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Primary
4000 Executive Parkway
Suite 400
San Ramon, CA 94583, US
Employees at Five9
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Martin Ortiz
Technology Product Specialist | Enthusiastic individual that drives system optimization to produce excellent results.
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Richard Dumas
VP AI Product Strategy @ Five9. Former CMO @ Inference Solutions
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Andy Zazzera
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Chris Hancock
Strategic Customer Success Management at Five9
Updates
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For global payment processing provider SumUp, finding a partner offering voice and Intelligent Virtual Agent solutions in diverse languages — while automating workflows to increase self-service — created a path toward improving customer experience. With Five9, SumUp realized a: ▪️ 50% call containment ▪️ 23% cost savings with Five9 AI compared to an FTE agent ▪️ 10% increase in self-service in the first year Read the full story: http://spr.ly/6044Y14Ho #CX #AI #CustomerSuccess #YouSaidIt
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As part of our partnership with Max Homa, professional golfer of the PGA TOUR, we’ve shared some exciting content featuring him. Your feedback is crucial for us to understand what resonates. #AI #CX #Five9Ambassador
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Five9 is honored to be named as a Leading Provider in the 2024 MetriRank report, achieving perfect scores for customer sentiment and business success. Key product and go-to-market developments in the past year as noted by Metrigy: ✔GenAI Studio: Interface for generative AI applications. ✔Agent Assist 2.0: AI-powered call summaries. ✔Workflow Automation: Enhanced data integration and automation. ✔Aceyus Acquisition: Improved data integration and migration. Thank you for including us, Metrigy! Read the full report: https://bit.ly/3A4CHzP #AI #CX #CustomerSuccess #MetriRank
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Join us at #TelarusSummit to discover the future of AI-elevated CX. Visit Five9 at booth 705 and don't miss our sessions: 📅 August 7: Channel Chief Panel discussion with Jake Butterbaugh, SVP, Five9 Global Partner Organization 📅 August 8: "AI Mastery with Five9: Revolutionizing Customer and Agent Experience" with Michael Roche, RVP Solution Consulting We can't wait to see you there! #AI #CX #PartnerPowered Telarus http://spr.ly/6044cqszC
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Happy National Intern Day! 🎉 A huge shoutout to our amazing interns who bring fresh ideas and innovation to our team. Your hard work and enthusiasm are truly inspiring. Thank you for choosing Five9 and doing great things together. #NationalInternDay #LifeAtFive9 WayUp Yello.co
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We are honored to receive the Most Innovative Product award from UC Today for GenAI Studio! 🏆 This award reinforces our AI leadership and ability to introduce fresh, groundbreaking products that drive AI elevated CX to our customers. Congrats, team! http://spr.ly/6047cVKpx #UCAwards24 #AI #GenAI #CX
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Central Bank reached an 80% match on customer intent via Natural Language Processing (NLP), resulting in a 50%+ reduction in call volume with the Five9 Intelligent CX Platform powered by AI. Talk about productivity gains! 💪 Learn more: http://spr.ly/6048cOeu2 #CustomerSuccess #CX #AI #YouSaidIt
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Five9 CX Symposium Bogotá was a huge success! 🌟 Attendees gained valuable insights into innovative strategies, resulting in actionable plans to enhance customer experience and drive business outcomes. Together, we’re shaping the future of CX. ¡Five9 CX Symposium Bogotá fue un gran éxito! 🌟 Los asistentes obtuvieron información valiosa sobre estrategias innovadoras, lo que resultó en planes viables para mejorar la experiencia del cliente e impulsar los resultados comerciales. Juntos, estamos transformando el futuro de la experiencia del cliente. #CX #AI #Five9 Catalina Plata Marcelo Ruíz Vasquez Frost & Sullivan Steve Blood Grupo Nuveto ICQ24 Inc MovigoO ZerviZ Verint Ricoh Latin America Inc Siigo Farmacias del Ahorro
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…and Max Homa makes the cut at The Open! 🏌️ Witness the power of effortless contact with Max on round 3. Let’s go! #TheOpen #Five9Ambassador
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