You’re applying for a customer service job. How can you make your application stand out?

1 Tailor your resume

Don't send the same resume to every customer service job you apply for. Instead, tailor your resume to match the specific requirements and expectations of each employer. Highlight your relevant skills, achievements, and keywords that align with the job description. Use a clear and concise format that showcases your customer service experience and value.

2 Write a compelling cover letter

A cover letter is your chance to show your personality, enthusiasm, and fit for the customer service role. It should complement your resume, not repeat it. Use a professional and friendly tone that reflects your customer service style. Explain why you are interested in the company and the position, and how you can contribute to their goals and needs. Provide specific examples of your customer service achievements and skills, and how they relate to the job.

3 Prepare for the interview

The interview is your opportunity to demonstrate your customer service skills in action. To prepare for it, research the company, the role, and the common customer service scenarios and questions. Practice your answers and examples using the STAR method (Situation, Task, Action, Result). Dress appropriately, be punctual, and show confidence and courtesy. Ask relevant and insightful questions at the end of the interview to show your interest and knowledge.

4 Follow up after the interview

A follow-up message after the interview can make a positive impression and reinforce your interest in the customer service job. It can also help you stand out from other candidates who may not bother to do so. Send a thank-you email within 24 hours of the interview, expressing your appreciation and enthusiasm for the opportunity. Mention something specific that you discussed or learned during the interview, and restate your qualifications and fit for the role.

5 Showcase your online presence

Your online presence can be a powerful tool to showcase your customer service skills and personality. It can also be a potential deal-breaker if it contains inappropriate or unprofessional content. Make sure your social media profiles, blogs, portfolios, or websites are updated, relevant, and consistent with your customer service brand. Use them to highlight your achievements, testimonials, recommendations, or samples of your customer service work.

6 Seek feedback and improve

If you don't get the customer service job you applied for, don't get discouraged. Instead, seek feedback and learn from the experience. Ask the employer or recruiter for constructive criticism on your application, resume, cover letter, or interview. Identify your strengths and weaknesses, and work on improving your customer service skills and knowledge. Keep applying for other customer service jobs that suit your qualifications and interests, and don't give up on your career goals.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?