Dealing with a resistant remote team member in testing. How can you effectively provide feedback?

In my experience, dealing with a resistant remote team member in testing requires effective communication and positive reinforcement. Providing clear, specific feedback on the impact of their actions and offering support helps build trust. Understand their perspective and address any misunderstandings. Additionally, by acknowledging their strengths and contributions, it makes them more receptive to feedback and fosters a collaborative team environment.

Resistência na fase de testes de software, pode ser creditada desde a crença na perfeição inicial onde acredita-se que o software desenvolvido está perfeito. Custos/recursos, preocupações com custos e recursos necessários para realização dos testes. Prazos apertados, Falta de entendimento da importância do teste, Incertezas quanto a metodologia aplicada ao teste, Falta de automação de testes, ausência de feedback rápido chegando até a cultura organizacional, onde não valorizar o processo, pode incorrer na resistência por parte do time. Entender essas resistências e trabalha-las isoladamente podem elevar a experiência da equipe de desenvolvimento de software e mudança de mindset sobre a importância dos testes de qualidade.

Effective feedback is essential to maintain progress and morale. Best Practices: - Be specific and clear - Show empathy and listen - Offer support and resources It fosters collaboration and improvement.

“Hi [Name], I value your hard work on [specific task]. I’ve observed [specific issue] that’s impacting [outcome]. Let’s collaborate on solutions, such as [suggested approach]. I’m here to support you and provide resources. How about we set up a follow-up to review progress and make any needed adjustments? I’m confident we can resolve this together and continue to grow.”

I'd say the first step is to assess impact of that resistance. If it brings more value than harm may be the best thing is just to adapt.

Effective communication is vital for addressing resistance in QA testing. When giving feedback to a resistant team member, clarity and specificity are key. Use concrete examples to highlight concerns, avoiding vague statements that could cause confusion. It's equally important to listen to their perspective, fostering dialogue that shows appreciation for their input and encourages collaboration within the testing team.

Comunicar-se bem é um grande artifício para compreensão de um problema ou solução pois se um líder ou liderado não souber falar de forma clara/eficaz trás mal-entendidos e que infelizmente pode gerar expectativas erradas assim gerando frustrações de ambos os lados.

Comunique-se claramente sobre a importância dos testes para a qualidade do projeto e o sucesso da equipe. Explique os benefícios dos testes automatizados e como eles podem economizar tempo a longo prazo. Utilize uma abordagem empática e colaborativa para mostrar que você valoriza a opinião do membro da equipe.

La communication efficace est un point important dans la réussite d'un projet. Durant mes expérience en tant que testeur QA à distance, la communication était ma clé de réussite à travers laquelle j'ai pu garantir un canal d'échange fluide avec tous les membres de l'équipe, et ce qui a facilité également l'échange et l'écoute de chaque avis en tenant compte toujours de l'objectif atteindre.

As with most cases, effective communication is often the key to resolve any issue. Through an effective discussion, the cause of resistance can be determined, understood, and addressed accordingly. I have an experience where the team had a misunderstanding during testing phase in one of our projects and had to step in when I found the snarky email sent in response to the other team member. This prompted me to urge the two to actually have a discussion instead of passing their message through email as I found messaging to be getting ineffective in their case. After having that quick 5 - 10 minute call, they were able to settle their disagreement, meet eye to eye, and move on with the project. So really, try effective communication.

Positive reinforcement involves acknowledging and rewarding desirable behaviors to encourage their repetition. It works by praising or recognizing individuals when they exhibit behaviors that contribute positively to team goals or organizational success. This can include actions such as completing tasks on time, collaborating effectively with colleagues, or demonstrating initiative in problem-solving. Positive reinforcement reinforces these behaviors as valued and encourages team members to continue engaging in them, ultimately fostering a supportive and motivated work environment where individuals feel appreciated for their contributions.

Reconheça e celebre pequenos avanços quando o membro da equipe adota práticas de teste. Ofereça elogios sinceros e recompensas pelo esforço e melhoria. Reforçar positivamente pode motivar o membro da equipe a continuar adotando os testes e ver seu valor para o projeto.

Todos como miembros de un equipo nos esforzamos para cumplir con los objetivos, recibir un reconocimiento por las destacadas actividades es un plus que otorga un entusiasmo por seguir mejorando cada día más

Para lidar com um membro da equipe resistente em testes, celebre as conquistas após a entrega de um projeto bem feito. Reconhecer o esforço e a dedicação cria um ambiente positivo e motivador. Alguns exemplos de celebrações com colegas remotos podem ser: Reconhecimento em reuniões ou nas redes sociais dos membros da equipe. Durante as reuniões de equipe, destaque o bom trabalho do membro resistente, mencionando especificamente suas contribuições e melhorias. Mais ainda, envie uma mensagem de agradecimento pessoal ou no canal de comunicação da equipe, reconhecendo o esforço e as conquistas do colega.

To address a resistant remote team member, set clear expectations by defining roles, goals, and deadlines. Communicate openly and provide specific, actionable feedback. Balance criticism with positive reinforcement, and offer support and resources. Regularly follow up to monitor progress and ensure alignment with team objectives.

Une chose que j'ai trouvé utile, la définition de l'attente, définition de ce qui est demandé et de ce qui est attendu rend l'information fluide et facilite la réalisation et le succès de la tâche bien évidemment.

Keep the resistant resource connected on Video-Teams-Call, along with entire in-office team, maintaining complete Official gesture for entire Office Hours.

Definir expectativas é uma chave importante para produtividade, pois com expectativas claras e acordadas economizamos muito tempo de calls, conversas paralelas e focamos no que exatamente tem que ser feito.

Clearly define goals and standards. Ensure that everyone understands what is expected of them and why it is important. This clarity can reduce resistance by providing a clear path forward.

Effectively providing feedback to a resistant remote team member in testing requires consistent follow-up. Regular check-ins allow you to monitor progress, address concerns, and provide ongoing support. This approach helps build trust and ensures that feedback is timely and relevant. By maintaining open communication and reinforcing expectations, you can foster a collaborative environment that encourages improvement and accountability. Consistent follow-up also demonstrates your commitment to their success and helps mitigate resistance over time.

Le contrôle et le suivi régulier des tâches des membres de la team est essentiel pour maintenir l'avancement et la qualité du projet. Le fait d'avoir un suivi de l'évolution, de l'avancement et des résultats obtenus, cela rend clair l'effort exercé par chacun, aide à analyser et diagnostiquer ce qui ne va pas et les obstacles à résoudre

Dealing with a resistant remote team member in testing requires a thoughtful, tailored approach that combines clear communication, empathy, and actionable feedback. Here’s how you can effectively provide feedback: 1. Recognize Individuality: Each team member has a unique personality and work style. 2. Tailor Feedback Methods: Assess their preferred methods of receiving feedback and use different communication styles to match their preferences. 3. Listen Actively: Allow them to share their perspective. 4. Set Clear Expectations 5. Schedule follow-up meetings. 6. Acknowledge Concerns 7. Offer training/resources if needed. 8. Ensure Privacy: Schedule a private meeting for the conversations 9. Balance criticism with recognition.

When dealing with a resistant remote team member in testing, providing feedback requires a tailored approach. Start by understanding their perspective and any challenges they may be facing. Use one-on-one video calls to create a personal connection and ensure the conversation is private. Be specific and constructive in your feedback, focusing on behaviors and outcomes rather than personal attributes. Provide examples and suggest actionable improvements. Recognize their strengths and contributions to balance the feedback. Establish clear expectations and offer ongoing support to help them align with team goals.

"In any field, growth, compassion, and excitement for the work can foster resilience among team members. Here’s how to address the situation effectively: 1. Clearly communicate what is going wrong, outline your expectations, and identify areas where the team member is falling short. Constructive feedback is essential. 2. Encourage collaboration among team members to integrate the individual more fully into the team. 3. If the work has become repetitive, seek to provide new opportunities to keep engagement high."

Dealing with a resistant remote team member in testing can be hard. Be mindful of cultural differences that may impact communication and feedback reception. Encourage team collaboration to create a supportive environment that can help the resistant member feel more included and engaged.

1. Schedule a Private Meeting: Arrange a one-on-one video call to create a comfortable, private setting. 2. Use a Positive and Constructive Tone: Begin with positive feedback and use constructive language, avoiding blame. 3. Listen Actively: Allow the team member to share their perspective and listen empathetically. 4. Collaborate on Solutions: Work together to find practical solutions and offer support. 5.Set Clear Expectations: Clearly define future expectations, goals, and deadlines. 6. Follow Up Regularly: Schedule follow-up meetings to review progress and provide ongoing support. 7. Document the Conversation: Keep a record of the feedback and agreed-upon action plan. Stay positive and treat the person with respect !

Maintain empathy and patience. Building a supportive environment fosters open communication and collaboration, making it easier to overcome resistance and drive positive change.

Provide clear, constructive feedback in private. Use specific examples, focus on the issue, and offer support. Encourage open communication to understand their perspective and find a solution together.