You're managing remote employees. How do you evaluate their performance without in-person interactions?

I manage a fully remote and flexible team. Initially, gauging performance was difficult as it was based on perspective. Last year, we moved to goals and metrics where every team member has KPIs to meet. This helped ensure that performance was based on results. Now, you can start at anytime, finish at anytime, it's up to the team member. What's important is delivering results according to the set goals. This method is most effective for a fully remote team and helps prevent micro-managing.

Are there any non-negotiables you establish when managing a remote team? Also, do you work together as a team to establish these objectives or how do you proceed? How do you manage delays that affect your part of the outcome?

In "Remote: Office Not Required" by Jason Fried and David Heinemeier Hansson, the authors emphasize the importance of regular check-ins and feedback loops to ensure remote employees feel engaged and valued. Implementing regular video conferences, virtual team meetings, and one-on-one sessions can help maintain strong communication channels. Additionally, consider using performance management software that includes features for setting goals, providing real-time feedback, and conducting performance reviews. These technologies can provide comprehensive insights into your team’s performance, enabling you to make informed decisions and offer targeted support where needed.

An employee committed to continuous learning is one who values personal and professional development. Continuous skill development is a hallmark of personal growth. This not only benefits the individual but also strengthens the team's overall capabilities.

evaluating the performance of remote employees without in-person interactions requires a combination of clear expectations, technology, feedback, and trust. By implementing these strategies, managers can effectively measure the performance of their remote employees and ensure that they are meeting expectations and contributing to the overall success of the team.