You're facing complex issues at work. How can you use technology to simplify problem-solving?

Without data, you are just another man with an opinion says W. Edwards Deming. Data converts chaos to clarity. Capitalize on the insights you can take from data.

We had a big problem related to the lead time for new products. Upon investigation, we figured out that most of the delays are transactional like waiting for approvals, loops, hand offs, etc. What we did was to set rules and automate the rules so it will not be based on human interventions anymore if this is purely transactional. We have reduced the lead time for new products from about 120 days to 45 days.

Investing in automation can reduce hours spent on certain processes and ensure a standardized output. It allows you to shift your focus to matters that require more human interaction and intervention. There are many systems and applications that can assist with administrative and repetitive tasks. In my field of work, we would need to issue out contract to our clients almost on daily basis but with automation set in place, we would be able to focus on other tasks than the issuance of contracts manually.

One thing I find helpful with collaborative platforms is that it ensures real time data. It improves the compilation of data while minimizing redundancy and inconsistency of the data. At the moment, we’re actively using the SharePoint for updates and tracking. It’s reliable and hassle-free, offering a seamless experience that ensures dependability without any complications.

Even before pandemic, we have started to use collaborative platforms to facilitate the problem solving activities that we are doing as a team. Not only it enabled a flexible way to move forward but also reduced delays due to problems related to scheduling a face to face session for the team.

Even before the pandemic, my previous organization have considered using collaborative platforms for to make work for project leaders and team members more productive and effective. These platforms take away the redundant work and provide more value added time in the entire complex problem solving process. Example is the use of project management softwares specific to the project type. Another use case is the use of MS Excel VBA macros or RPA (Robotic Process Automation) to make work easier and simpler.

We adopted a CRM to visualize our processes in a Kanban Board and identifying gaps couldn't be easier. The long term insights a Kanban Board can give are priceless and with a clear vision of the steps and statuses we can adjust and be flexible with real time strategies to face any emerging challenges. It is really valid to apply for technologies where we are able to divide big problems into smaller and more manageable tasks. Its clear UI transforms caos in order and allows us to be focused and align with the main goal of our projects.

In my experience, it is not about how complex the project is but most often than not, it is more about how effective the project management being practiced. I had some simple projects related to complex problem solving that seems very simple but because there is not appropriate project management applied, did not go well. I have projects of the same nature that is more difficult but ended great. Again, the difference that I have seen is the level of effectiveness of the project management applied.

Technology can simplify complex problem-solving by providing decision support tools like data analytics platforms, AI-driven simulations, and decision-making algorithms. These tools analyze vast amounts of data quickly, uncovering patterns and insights that humans might overlook. They offer predictive capabilities, scenario planning, and real-time feedback, aiding in evaluating options and making informed decisions. Integrating such technologies enhances efficiency, reduces errors, and ensures decisions are grounded in data, thereby streamlining the problem-solving process at work.

Technology facilitates continuous learning in problem-solving by providing access to online courses, webinars, and digital resources. Platforms like learning management systems (LMS) offer curated content on relevant topics, allowing employees to upskill at their own pace. Additionally, AI-powered adaptive learning systems personalize learning experiences based on individual progress and areas of improvement. Collaborative tools like virtual forums and online communities enable sharing of insights and best practices across teams globally. Embracing these technologies fosters a culture of continuous improvement, enhancing problem-solving capabilities and adaptability in tackling complex work issues.

In addition to leveraging technology for data analytics and continuous learning, consider using collaboration tools like project management platforms and virtual communication software. These tools facilitate real-time collaboration among team members, regardless of location. Virtual whiteboards and brainstorming tools enhance creativity and idea generation. Furthermore, workflow automation systems streamline repetitive tasks, freeing up time for critical thinking and problem-solving. Integrating these technologies fosters efficiency, enhances teamwork, and enables agile responses to complex work challenges, ultimately driving organizational success.

Use technology to simplify complex work issues by leveraging project management tools like Asana or Trello to organize tasks and track progress. Implement collaboration platforms such as Slack or Microsoft Teams to streamline communication. Utilize data analysis tools like Excel or Power BI to analyze and visualize data for better decision-making. Employ automation software, such as Zapier or RPA tools, to handle repetitive tasks. Finally, adopt cloud storage solutions like Google Drive or Dropbox for easy access and sharing of documents.

Thank you for sharing your enlightening ideas. We can also use technology to create simulations and models that predict outcomes and assist decision-making. For instance, let’s consider Jim Simons. He was a famous mathematician and the founder of Renaissance Technologies, a well-known hedge fund. One of his crucial tools was the Hidden Markov Model, which he used to predict stock market trends. This strategy contributed significantly to his success, making him one of the most successful figures in modern finance. Isn’t that fascinating?