Your brand is facing public criticism on social media. How will you respond to protect your reputation?
When your brand faces public criticism on social media, it can feel like a crisis. But, it's also an opportunity to demonstrate your commitment to customer satisfaction and transparency. The way you respond can either mitigate the damage or exacerbate the situation. You'll need to act swiftly, thoughtfully, and strategically to protect your brand's reputation in the digital arena where news travels fast.
-
Lila SmithDirector of Communications @ The Philadelphia Cricket Club | Creator: Say Things Better Method™ of Intentional…
-
Emmanuel DanielSocial Media & Digital Marketing Specialist | B2C & B2B | Building brands' awareness and growth using well-defined…
-
Helen ChavezScaling female-owned brands powered by community. | Build an inbound-machine + get clients to bust down your DM -door…