How can you improve communication with carriers?

There are different points to that but one of the focus areas should be clear communication/integration and what is the expectation that is delivered via these channels. Customer interfaces to the LSP TMS could be the LSP own platform, the customers own TMS/ERP via EDI or manual emails. Expectation might be documented on different levels, like SLA, T&Cs, contracts and tenders. The more clear these documents are the better the collaboration will work.

The first step to every deliverable especially as regards it's communication is to define the scope and establish a clear and realistic expectations. This limits conflicts of all sort and empowers one in the tracking and monitoring of the expectations. This tracking and monitoring clearly involves communicating with the carriers, thus an this step is the most important in dealing with communication issues with carriers in Logistics Management

Improving communication with carriers can be achieved through a few key strategies. Here are some ideas: Clear and transparent communication, utilise technology, regular check-ins, establish mutual goals, feedback and performance evaluations. Remember, communication is a two-way street. Actively listen to your carrier's feedback and suggestions, and be open to making adjustments to enhance the overall communication experience.

- Clearly state your expectations regarding delivery times, frequency, and flexibility. This helps carriers to align their operations with your requirements. - If you have preferences or requirements for certain transport modes (e.g., road, rail, air, sea) or specific routes, communicate these upfront to avoid any assumptions or misalignments. - Specify the types of documentation required for each shipment, including any special compliance needs related to the nature of the goods or the destination countries. - Discuss and agree on the level of tracking and reporting you expect. This could range from basic updates at key milestones to real-time GPS tracking of shipments.

Establish clear and consistent channels for information exchange. Provide carriers with detailed shipment instructions, including pickup and delivery requirements, well in advance. Utilize technology such as email, messaging apps, or transportation management systems (TMS) to share updates and notifications promptly. Foster open communication by being responsive to carrier inquiries and addressing any concerns or issues promptly. Implement regular check-ins or performance reviews to discuss feedback and identify areas for improvement collaboratively.

Avoiding all manual work while increasing the transparency letting all LSP run on the same plattform should be the main target. Creating standard interfaces or involving a 3rd party software provider might be a feasible way to keep cost at the lowest level. The gathered data will support the decision making process and set the baseline for future RFQs.

Monthly, Quaterly and Annual business reviews are crucial to develop the relation between the LSP and the customer. The feedback gathered will let the LSP provide continous improvements and the customer how they can contribute to a better collaboration. The longer the relation between the LSP and the customer is ongoing the better the collboration will work and loyalty will pay back by cost saving measures and operational optimizations.