Your virtual interview is disrupted by software updates. How will you navigate this unexpected obstacle?

1 Stay Calm

The first thing to do is stay calm. Take deep breaths and remember that technical issues are common in the digital age. Your interviewer is likely understanding of such mishaps. Immediately inform your interviewer about the situation via email or message, using your phone if necessary. Explain the issue succinctly and ask if it's possible to delay the interview or continue via a different platform or method.

2 Communicate Fast

Quick communication is key. Use an alternative device, like a smartphone or tablet, to email or call the interviewer. Be apologetic for the inconvenience and express your willingness to find a solution. This shows that you're proactive and can handle stress effectively. If you can't reach them directly, leave a voicemail or send a message explaining the delay due to updates.

3 Have a Backup

Always have a backup plan. Before any virtual interview, ensure you have a secondary device ready to go. This could be a laptop, tablet, or even your phone. Make sure it's charged and has all the necessary software and apps installed in advance. If your main device fails, switch to your backup without skipping a beat.

4 Reschedule Gracefully

If rescheduling becomes necessary, do so gracefully. Acknowledge the inconvenience caused and express your continued enthusiasm for the opportunity. Suggest alternative times or dates for the interview, showing flexibility. This will demonstrate professionalism and respect for the interviewer's time.

5 Use Phone Options

If all else fails, suggest a phone interview. While not ideal, this can be an effective temporary solution. Ensure you have good reception and a quiet environment to conduct the phone interview. Share your number with the interviewer and be ready to answer when they call. This shows you're adaptable and committed to the interview process.

6 Reflect Positively

Lastly, reflect positively on the situation. Once the interview is rescheduled or an alternative method is set up, take a moment to collect your thoughts and refocus. Use the extra time to review your notes and prepare even more thoroughly. This unexpected obstacle could turn into an opportunity to demonstrate your calm under pressure and ability to adapt.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?