Your client's team is facing communication issues. How can you help them provide effective feedback?

Communication isn't just about words; it's about understanding. Guide your team to bridge the gap. 𝗖𝗹𝗮𝗿𝗶𝘁𝘆, 𝗡𝗼𝘁 𝗖𝗼𝗻𝗳𝘂𝘀𝗶𝗼𝗻: Encourage clear and concise feedback. 𝗥𝗲𝘀𝗽𝗲𝗰𝘁, 𝗡𝗼𝘁 𝗥𝗶𝘃𝗮𝗹𝗿𝘆: Foster a culture of mutual respect and open-mindedness. 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴, 𝗡𝗼𝘁 𝗟𝗲𝗰𝘁𝘂𝗿𝗶𝗻𝗴: Teach active listening skills to ensure understanding. 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸, 𝗡𝗼𝘁 𝗙𝗹𝗮𝘄𝘀: Emphasize the value of constructive feedback for growth. 𝗥𝗲𝗳𝗹𝗲𝗰𝘁𝗶𝗼𝗻, 𝗡𝗼𝘁 𝗥𝗲𝗮𝗰𝘁𝗶𝗼𝗻: Encourage team members to consider feedback thoughtfully. Effective feedback isn't about criticism; it's about collaboration. Guide your team to a more harmonious and productive workplace.

3 ideas: Feedback Framework Workshops: Train the team on structured feedback models like SBI to ensure clear and constructive communication. These workshops will equip team members with practical tools to provide actionable feedback and reduce misunderstandings. Anonymous Feedback Tools: Use anonymous tools for honest feedback, and review it to improve communication practices. This approach encourages openness and helps identify underlying issues without the fear of personal repercussions. Feedback Pairing System: Pair team members for regular, rotating feedback exchanges to enhance understanding and communication. This system helps build trust and allows individuals to practice giving and receiving feedback in a supportive environment.

Look in the mirror first. Answer the following questions: 1. How have I created or contributed to the communication problem on my team? 2. How will I show up differently starting today?

Review Key Principles with your client- Review the root causes and then these principles. • Focus on behaviour, not personality • Be specific and provide concrete examples • Offer actionable suggestions for improvement • Maintain a respectful and supportive tone • Be timely and deliver feedback in a private setting • Encourage two-way communication and active listening Techniques for Delivering Constructive Feedback You can select the most appropriate technique, and it depends on the context and the individual receiving the feedback from the following: • The "GROW model" - Goal, Reality, Options, Will • The "STAR method" - Situation, Task, Action, Result • The"sandwich method" - Positive feedback, constructive criticism, positive feedback