Your client is feeling down after negative feedback at work. How can you help them regain their confidence?

Escucha Activa y Empatía • Valida los Sentimientos: Primero, permite que el cliente exprese sus sentimientos sin interrupciones. Es importante que sienta que sus emociones son válidas y entendidas. • Preguntas Abiertas: Usa preguntas abiertas como “¿Cómo te hicieron sentir esos comentarios?” o “¿Qué crees que motivó esos comentarios?” para profundizar en la comprensión del impacto emocional y racional de la situación.

One of the most effective ways to get started is to get your client to open up about the actions that caused the current feeling. Once acknowledged, you can begin to take them through a series of confidence boosting exercises that release the mood altering sensors in the brain, making them almost instantly feel better about themselves.

Nesse ponto é importante ajudar o colaborador a entender que o que ele está sentindo faz parte do processo de crescimento e desenvolvimento.

El primer paso será abrir un espacio de conversación cómodo y seguro, en el que escuchemos con interés lo que nuestro(a) cliente nos quiere contar. Es necesario validar sus sensaciones y emociones, es decir, reconocer que "siente lo que siente" y que no hay palabras mágicas como antídoto, ni las necesita, porque es sano procesar lo se que siente. Luego, es importante guiarlo para que pueda reconocer sus emociones adecuadamente, identificándolas con las palabras adecuadas. Esto ayuda mucho a sentir claridad y a relacionar lo que pasó con las emociones resultantes.

How can acknowledging your feelings help regain confidence? • Emotional validation: How does accepting your emotions clarify your next steps? • Safe expression: How can discussing feelings in a supportive setting lead to healing? • Mind clarity: How does acknowledging emotions clear the way for positive action? What if embracing your feelings was the first step to recovery? Case: Lisa received harsh feedback and felt devastated. Her coach encouraged her to talk about her emotions, which helped her process the feedback and plan her next steps calmly.

How can reframing negative feedback drive growth? • Learning opportunity: How can viewing feedback as growth fuel improvement? • Constructive focus: How does identifying actionable steps shift your mindset? • Motivation boost: How can turning criticism into a challenge enhance performance? What if criticism was your catalyst for greatness? Case: Mark saw negative feedback as a personal attack until his coach helped him reframe it as a learning tool. This change in perspective motivated Mark to improve his skills.

Separar lo Personal de lo Profesional: Ayuda al cliente a ver que los comentarios son sobre su trabajo, no sobre su valor como persona. Esto puede reducir el impacto emocional. • Analizar la Veracidad: Trabaja con el cliente para analizar objetivamente los comentarios. ¿Hay algo de verdad en ellos? ¿Qué puede ser útil para mejorar? Esto puede transformar la crítica en una oportunidad de crecimiento.

Invítalo a considerar aspectos como que todos cometemos errores, no somos del gusto de todos y lo que nos dicen muchas veces tiene más que ver con el otro que con nosotros. Si los comentarios son a causa de errores que ha cometido, recuérdale (o cuéntale, si es una persona con poca experiencia) que TODOS o nos hemos equivocado o nos vamos a equivocar en el trabajo. No existen personas perfectas. Lo importante es aprender, profesional y humanamente, para evitar que dichos errores se repitan. Si son porque no le agradamos a la persona de quien vienen los comentarios, recuérdale que no somos del gusto de todos y que, laboralmente, tampoco es necesario serlo. Puede aprender a la lidiar con esas personas. Y que no se tome todo personal.

"La qualité de votre vie est la qualité de vos questions." Plutôt que de voir les critiques comme des attaques, demandez-vous : "Qu'est-ce que je peux apprendre de cela ? Comment cela peut-il me rendre meilleur ?" Transformez ces retours en un carburant pour votre croissance personnelle et professionnelle. En adoptant cette perspective, chaque commentaire devient une chance d'améliorer vos compétences et de dépasser vos limites. Le vrai pouvoir réside dans votre capacité à voir chaque défi comme une opportunité de croissance.

Aqui deve-se redirecionar a energia para a transformação e crescimento profissional. Com essa nova perspectiva vai ser possível desenhar um plano de ação para alcançar os objetivos desejados.

How can setting goals rebuild confidence? • Clear objectives: How can breaking feedback into goals guide improvement? • Incremental success: How does achieving small goals build momentum? • Control regain: How can setting goals restore your sense of agency? What if small wins paved the way to big achievements? Case: Emma set specific goals to improve her presentation skills after negative feedback. Achieving these goals gradually rebuilt her confidence and showcased her commitment to growth.

To achieve goals, especially those involving soft-skills or mindset adjustments, three must-haves are crucial: Persistence: Consistently practice and push through setbacks. Courage: Admit inadequacies and seek honest feedback. Flexibility: Be willing to adjust your approach based on results. Remember, these changes take time. Be patient with yourself. Small, consistent actions compound over time. Embrace the journey, learn from missteps, and celebrate each milestone. This mindset turns goal-setting into a powerful tool for personal and professional growth, even when progress seems slow.

Fixer des objectifs réalisables est essentiel, et la méthode SMART (Spécifique, Mesurable, Atteignable, Réaliste, Temporel) est idéale pour y parvenir. Par exemple, si votre coach vous conseille d'améliorer votre communication, un objectif SMART pourrait être : "Suivre un cours de communication avancée de six semaines pour améliorer mes compétences de présentation." Ce but est clair, mesurable, et réalisable en temps voulu. Adopter cette approche vous permet de transformer les feedbacks en actions concrètes. Atteindre ces objectifs renforce votre confiance et soutient votre croissance personnelle, vous mettant sur la voie du succès continu.

Zusätzlich kann es helfen, diese Ziele messbar zu machen oder sich zu fragen, woran ich merke, dass ich dieses oder jenes Ziel erreicht habe, um nicht am Ende vom inneren Kritiker niedergemacht zu werden. Hol dir Unterstützung nicht nur von deinem Coach, sondern auch von Menschen in deinem Umfeld, denen du vertraust. Wenn du sie einweihst in dein Vorhaben, können sie dich unterstützen und dir liebevoll Feedback zu deinen kleinen erreichbaren Zielen geben. So können beispielsweise Freunde oder Nachbarn dir eine Rückmeldung dazu geben, ob du an diesem Abend anders zugehört hast als sonst. Und wenn du in alte Muster verfällst, sind viele liebe Menschen um dich, die dich hoffentlich freundlich und wohlwollend darauf hinweisen.

Ziele bitte immer messbar setzen. SMART hilft da sehr gut. Die großen Ziele immer unterteilen in kleine Schritte, die man Schritt für Schritt abarbeitet.

Fortalecer la Autoestima • Reconocer Logros Pasados: Anima al cliente a recordar momentos en los que ha tenido éxito en su trabajo. Reafirma sus habilidades y fortalezas. • Ejercicios de Apreciación Personal: Pídele que haga una lista de sus logros y habilidades. Puedes sugerirle que mantenga un diario de logros donde anote pequeños éxitos diarios.

During a coaching session, Sarah struggled with negative feedback about her project management. Her coach asked, "What tasks do you enjoy most at work?" and "When do you feel most confident in your role?" These questions led Sarah to realize her strength in creative problem-solving. She then brainstormed ways to apply this strength to improve her project management skills. By the end of the session, Sarah had a plan to use her creative thinking to develop innovative project tracking methods. This approach not only addressed her area of improvement but also boosted her confidence by leveraging her natural talents. The coach's strategic questions helped Sarah find a personalized solution to work on her improvement.

How can leveraging strengths balance feedback? • Skill utilization: How can focusing on strengths boost morale? • Positive reinforcement: How does recognizing your talents counterbalance criticism? • Strength application: How can applying strengths at work enhance confidence? What if your strengths were the key to resilience? Case: Tom, known for his problem-solving skills, focused on using this strength to address feedback about his communication. This balanced his self-view and improved his performance.

Ayudar a relevar sus fortalezas y cualidades al cliente, para luego sugerirle formas en las que puede ponerlas al servicio de su trabajo, es fundamental de parte de un coach. Abre oportunidades a través de preguntas, asegúrate de que conozca muchas de sus cualidades y aprenda a reconocer sus fortalezas. Ese solo ejercicio le otorgará cierta tranquilidad. Ayúdale a ver cómo puede aplicar sus habilidades y talentos en su profesión o trabajo, para evitar situaciones incómodas como las que acaba de pasar.

"Là où va votre attention, l'énergie afflue." En vous concentrant sur ce que vous faites déjà bien, vous renforcez votre moral et votre confiance en vous. Identifiez vos talents uniques et trouvez des moyens de les utiliser plus efficacement dans votre travail. Cette approche non seulement équilibre les commentaires négatifs, mais elle vous propulse aussi vers de nouvelles réussites. En maximisant vos forces, vous créez une base solide pour aborder les domaines à améliorer et transformer les défis en opportunités.

Es sind liebevolle Erinnerungen und Unterstützungen auf dem Weg zu meinem Ziel, so wie Wegweiser oder Begrenzungspfosten entlang des Weges. Je mehr du hast davon, desto klarer dein Weg.

How can seeking support facilitate recovery? • Guidance: How can mentors and colleagues provide valuable insights? • Encouragement: How does support from others bolster confidence? • Accountability: How can allies help you stay committed to your goals? What if support networks were your greatest asset? Case: Jane sought advice from her mentor after receiving negative feedback. The mentor's guidance and encouragement helped Jane develop a plan to improve and regain her confidence.

A department head, known for his fiery temper, decided to change. He bravely shared his goal with his team, asking for their support and feedback. Initially hesitant, the team was moved by his vulnerability. They began gently pointing out when he seemed tense, suggesting breaks. Over months, his outbursts decreased. The team's trust grew stronger, and they started sharing their own improvement goals. This openness transformed their dynamics, creating a culture of mutual growth and support. The department head's courage to be vulnerable not only changed him but elevated the entire team.

Reforzar la Resiliencia • Cambio de Perspectiva: Trabaja con el cliente para cambiar la perspectiva hacia la crítica como una oportunidad de aprendizaje, en lugar de una amenaza. • Prácticas de Mindfulness o Técnicas de Relajación: Introduce técnicas que ayuden a reducir el estrés y la ansiedad, como la respiración profunda o la meditación, para que el cliente pueda manejar mejor futuras críticas.

Allowing the client space to express and share their feelings with no judgment after receiving negative feedback is paramount to help the client navigate this event. Help the client separate the facts of the situation vs emotions felt in the situation that took place. Then, working with the client breakdown each aspect and help the client move through this experience with empathy, helping the client be reflective. Helping the client to view feedback from this perspective will allow the client to respond differently next time and build confidence on his/her approach.

When negative feedback hits hard, it's crucial to first acknowledge and honor those emotions—they're valid and part of the process. Use this moment as an opportunity for growth by reframing criticism into constructive insights. Break down feedback into actionable goals with your coach's guidance, focusing on achievable steps that build confidence. Remember to leverage your strengths alongside areas for improvement; they're essential assets. Seek support from mentors or peers; you don't have to navigate this alone. Lastly, prioritize self-care to maintain resilience and positivity—it's key to bouncing back stronger.

The perfect way to get started on a Self Care routine is to recognize that there’s no perfect method. You can start by simply choosing simple (healthy) activities that make you feel good.

How can self-care enhance resilience? • Well-being foundation: How does self-care support emotional stability? • Energy renewal: How can rest and relaxation replenish your confidence? • Positivity maintenance: How does self-care foster a positive mindset? What if self-care was the cornerstone of your recovery? Case: After facing criticism, Paul focused on self-care by maintaining a healthy lifestyle and engaging in activities he loved. This approach renewed his energy and helped him bounce back stronger.