What are the key features of a service desk chatbot?
A service desk chatbot is a software application that uses artificial intelligence (AI) and natural language processing (NLP) to interact with customers and employees via text or voice. It can automate common tasks, provide information, troubleshoot issues, and escalate requests to human agents if needed. A service desk chatbot can improve customer satisfaction, reduce costs, and increase efficiency. But what are the key features of a service desk chatbot? Here are some of the main ones:
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Ajit DeshpandeVice President - IT | Business Systems | SaaS | Enterprise Architect | Digital Transformation and Enterprise Data
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Rajeev KhadeChief Digital Transformer. Digitalisation of Business Process, IoT, Low-Cost Automation, Industry 4.0, RPA, Artificial…
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Asim JafriExecutive Director, Principal Architect - Bank Payments @JPMorganChase