Here's how you can defuse conflicts with angry customers as a social media manager.
As a social media manager, you know the platform is a double-edged sword: it can enhance customer relationships or escalate conflicts. When customers voice their anger online, it can quickly attract attention and potentially harm your brand's reputation. However, with the right approach, you can turn these situations into opportunities for demonstrating excellent customer service. Understanding how to defuse conflicts with angry customers is a critical skill that can help maintain your company's positive image and even improve customer loyalty.