HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people's whole health and optimise healthcare efficiency.
We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across UK & Ireland.
This is a full time position working 5 days a week between Monday to Sunday, based onsite in our Bracknell office.
Requirements
About the Role
You will be the first point of contact for incoming calls, appropriately dealing with any queries
Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals
You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation
Ensure information is accurately recorded and stored in line with company policies.
About You
Excellent customer service skills and attention to detail
Superb communication skills, written & verbal.
Experience with call handling/contact centre work is desirable, although full training will be given
Good level of emotional intelligence
Ability to show sensitivity and understanding over the telephone
Experience using Microsoft Office
Benefits
You will receive ongoing training and support
Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
Company Pension scheme
Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
20 days holiday +8 days bank holiday
Free parking
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Primary and Secondary Education and Non-profit Organizations
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