Ready to elevate your QA strategy? Our latest AI for QA implementation has achieved game-changing results: • 12,690% increase in customer sentiment data captured • 7,752% increase in defects identified • 2,075% increase in reviews per agent by using AI And that's just the start. Explore how AI is transforming Quality Assurance in CX with the full insights in our whitepaper: https://lnkd.in/g5a95MCu #AI #QA #QualityAssurance #CX #CustomerExperience
ibex
Outsourcing/Offshoring
Washington, District of Columbia 296,331 followers
CX outsourcing experts for the world's leading brands.
About us
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- Website
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http://ibex.co
External link for ibex
- Industry
- Outsourcing/Offshoring
- Company size
- 10,001+ employees
- Headquarters
- Washington, District of Columbia
- Type
- Public Company
- Specialties
- Sales, Marketing, Outsourcing, Contact Centers, Technology Consulting, Teleservices, Email and Chat Support, Account Management, Back Office Solutions, Customer Experience Management, Digital Marketing, and Customer Acquisition
Locations
Employees at ibex
Updates
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Happy Labor Day from all of us at ibex! At ibex, we’re proud of our incredible team that goes above and beyond to create exceptional customer experiences for top brands. Thank you for your hard work and dedication to elevating CX and redefining what’s possible. #ibexawesome #LaborDay #Teamwork #CXLeaders #CXTransformation
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We recently celebrated our top performers at our annual ibex VIP USA event at the beautiful Sunseeker Resort in sunny Charlotte Harbor, FL. 🌴 It was another awesome VIP for our amazing US team in recognition of all their hard work and dedication to ibex and our clients. NOBODY does employee experience and recognition like ibex! Check out the recap video for some of the highlights. #SunseekerResort #ibexawesome #employeeappreciation
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Dive into how forward-thinking brands are using predictive models to drive precise, impactful decisions and stay ahead of the competition: https://lnkd.in/gscesbyq #CustomerExperience #CX #AI #PredictiveAnalytics #PredictiveCX
Predictive Analytics: Unlocking the Future of CX
ibex on LinkedIn
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What an incredible Kadayawan Festival! This year was extra special with the debut of the ibex Global Float in the Daku Category, which proudly secured 3rd place! We had an amazing time celebrating with the community and are thrilled to have participated in all the festivities. Check out some of the memorable moments here! A big thank you to everyone who joined us and made this event so special! #Kadayawan2024 #ibexawesome #community
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Facing challenges with staffing in your supply chain and logistics operations? In Part 15 of our Staff Augmentation Series, we explore the key staffing issues unique to the supply chain sector and offer practical solutions to address them. Discover strategies for navigating common staffing challenges and optimizing your workforce in our latest blog. Read the full post here: https://lnkd.in/gU3Bq_BQ #SupplyChain #Logistics #SupplyChainStaffing #SupplyChainManagement #StaffAugmentation #BPO #Outsourcing #Talent #Staffing #CX
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We are excited to welcome Andreas Wilkens as our new Chief Technology Officer, effective September 1, 2024. With a deep AI and customer experience background, Andy is a perfect fit to drive our technology strategy and CX innovation. His proven track record of success and expertise will be crucial as we continue to reshape the future of CX with AI-powered solutions. Welcome to the team, Andy! Read the full press release for more information: https://lnkd.in/g92MqHjn #Technology #AI #CX #CustomerExperience #ibexawesome #teamibex
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We are thrilled to congratulate Aaron Zuniga for earning the Honduras Country Manager Award! 🏆 🇭🇳 Aaron is the embodiment of reliability, consistently delivering high-quality work while driving multiple projects. His commitment to employee satisfaction and engagement makes him an invaluable asset to our team. Thank you, Aaron, for your outstanding dedication and leadership! #ibex #leadership #employeeappreciation #ibexawesome #teamibex
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The gap between knowing the value of real-time decision-making and actually leveraging it is massive. Many businesses see the potential, but struggle to implement it effectively. In the latest from ibex, we dive into practical ways AI is enhancing CX through live data, the key sources driving instant decisions, and the steps needed to get it right. Read the full piece to unlock the power of AI-powered real-time decision-making: https://lnkd.in/gzx9Z-Gu #CXInnovation #AIinCX #RealTimeDecisionMaking #CustomerExperience #DataStrategy
AI and Real-Time Decision-Making
ibex on LinkedIn
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We're excited to announce another big win for ibex Wave iX — the Gold Globee at the 16th Annual 2024 Golden Bridge Awards 🏆 Our cutting-edge AI-enabled CX solution suite, ibex Wave iX, has been recognized for its innovation and transformative impact on CX. This honor underscores our commitment to redefining customer service with next-generation solutions that offer genuine digital transformation and advanced customer-facing self-service options for companies of all sizes as they evolve to deliver more personalized, intelligent, and profitable customer interactions. Learn more here: https://lnkd.in/gP7sk7Tw #CXInnovation #AI #CustomerExperience #CX #GoldenBridgeAwards
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