Customer Success Representative

Who We Are

We are helping brands anticipate and navigate change. We do more than envision the future; we help build it. Digital is no more about a great website, social presence or app but an omnichannel platform for brands and businesses to approach the audience holistically.

What We Seek

We are looking for Customer Success Representatives that will provide support to our customers in the restaurant and hospitality industry for our Restaurant Management System Software, eatOS.

Roles and Responsibilities: The CSRs will also be conducting outbound sales by acting as the initial point of contact to our prospecting clients for our inside sales team.

Key Responsibilities

• Obtain all relevant information to handle product and service inquiries.
• Deal directly with customers either by telephone or emails.
• Provide remote support to our customers.
• Create customer satisfaction in every call/chat that comes into the system.
• Making outbound sales and scheduling demos for our inside sales agents.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Direct requests and unresolved issues to the designated resource.
• Record details of inquiries, comments, and complaints.
• Maintain a customer database.
• Communicate and coordinate with internal departments.
  
  

Key Requirements

• At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
• Excellent interpersonal verbal and written communication skills.
• Ability to work independently, a positive attitude and a team player mentality.
• Proficiency in MS Office applications.
• Excellent customer-focused service skills.
• Attention to detail, aptitude for learning and a passion for solving problems.
  
  

Preferred Qualifications

• Experience working at a startup.
• Experience in the hospitality, food service or restaurant industries.
• Experience with light computer networking, installation, and setup (routers, etc.).
  
  

How Eigital Works

• Flexible full-time work schedule.
• Usage of Timedoctor (time and task tracking software) is mandatory for all remote team members; please ensure you're comfortable with this before applying..
  
  

ABOUT Eigital

eigital, an accelerated startup operating under the umbrella of ideaTree, is a leading global development partner that helps brands navigate and anticipate technological changes. Our mission is to assist brands in building an all inclusive channel platform, enabling them to approach their audience holistically in the digital landscape.

About EatOS POS Inc.

eatOS was born in 2017 to help restaurants manage their business and serve customers better. Since inception, it has grown to offer cross segment of products and services that allow restaurants across the country to manage and operate their businesses more efficiently. At the same time, enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way.