Client Support Coordinator

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a detail-oriented and organized professional with a passion for ensuring smooth and efficient operations. You thrive in fast-paced environments and are adept at managing multiple tasks simultaneously. Your proactive approach and commitment to continuous improvement help you implement best practices and enhance processes. You excel at classifying and prioritizing tasks, and you take pride in maintaining accurate records and providing exceptional support. You are comfortable using ticketing systems and are always looking for ways to optimize workflows and improve customer satisfaction.

What you’ll do and how you’ll have an impact

• Oversee the order management process, including order entry, processing, and fulfillment;
• Verify order details and ensure accuracy before processing;
• Coordinate with the sales team to verify order details and resolve any discrepancies;
• Manage and update ticketing system with order information and status;
• Assist in improving ticket order processes and implementing best practices;
• Classifying tickets based on priority, type, and complexity;
• Assigning tickets to appropriate team members or departments.
  
  

What We’re Looking For

• Minimum of 1-2 years of experience in the telecommunications industry;
• Some experience in overseeing order management processes, including order entry, processing, and fulfillment.
• Strong attention to detail and accuracy when verifying order details and processing information.
• Basic knowledge of ticketing systems and proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace (Sheets, Docs).
• Ability to multitask and juggle multiple moving parts while actively prioritizing activities;
• Excellent spoken and written communication skills with English Language.
  
  

About AppDirect

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice