Cable Specialist, Post Sales

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The Cable Specialist, Post Sales role is responsible for ensuring that accurate order data is entered into relevant internal and/or external systems in a timely manner for cable providers, ensuring that orders are placed and accepted by the providers. This role is a key milestone in the support journey for our internal and external customers and is essential in realizing revenue. This role may be specialized or generalized depending on the focus and is expected to execute deliverables within defined SLAs, meeting all KPIs and targets outlined by leadership.

What you’ll do and how you’ll have an impact

• Nurture an outstanding support journey for all stakeholders.
• Leverage systems to manage order requests and replies from internal/external customers.
• Verify order packages by ensuring contracts and technical forms are legible and complete with all signatures present; will also be responsible for ensuring all necessary data is accurate.
• Submit order package to provider(s) on behalf of the advisor and ensure the order is accepted by the provider.
• Communicate with AppDirect Advisors via phone calls, emails, AppDirect Office, IM etc.
• Update internal CRM systems with the current status until the order has been accepted by the provider(s).
• Act as a first level of escalation for advisor inquiries and missed provider milestones.
• Maintain all necessary compliance requirements and attend all prescribed training.
  
  

What We’re Looking For

• Related work experience with operations tasks preferred, Bachelor’s degree a plus
• Prior Technology or Telecommunications experience a plus
• Order Entry/Tracking/Management experience is a plus
• 3+ years telecommunications/technology experience required for specialized roles
• Technology channel sales and/or distributor experience a plus
• Knowledge and understanding of technology provider contract verbiage and vernacular
• Superb customer support, organizational, and problem solving skills required
• Top-level data integrity, organization, and analytical skills required
• Extensive experience and comfort with Excel or Google Sheets
• Familiarity with CRM systems such as Salesforce, Oracle, and Zoho
• Excellent oral and written communications skills in English (other languages an asset).
  
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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